We are looking for more than just an employee, we are looking for a true team member dedicated to enhancing the member experience! Come join the credit union movement and Discover Banking With Heart at NIHFCU!

Candidates must be authorized to work in the United States without employer sponsorship. This position is not eligible for visa sponsorship or transfer of visa sponsorship. Must be available to participate in an on-call support rotation and respond to critical IT issues as required.

At NIHFCU, one of our core values is investing in our employees, which is why we offer perks like these:

• Benefit Package for all Full time employees includes health, dental, vision, life and disability insurance benefits

• 401(K) with Employer Match

• Tuition Reimbursement

• Career Advancement and Development

• Credit Union Membership with discounted services and products

GENERAL SUMMARY

Responsible for the administration, support, security, and availability of the Credit Union's network, server, cloud, and Microsoft 365 environments. Provides advanced administration and Level 3 support across Microsoft 365, Azure, and Entra services, including Exchange Online, SharePoint Online, OneDrive, Teams, identity and access management, and integration with on-premises Active Directory. Supports the organization's network and infrastructure environment, including Cisco networking, virtualization, storage, backup and recovery, and related systems.

Serves as a senior technical resource for the Network team, providing technical leadership, troubleshooting complex issues, supporting infrastructure and cloud initiatives, and working with management and vendors to ensure technology services meet the operational, security, and availability needs of the Credit Union. Works directly with the Network Manager.

MAJOR DUTIES & RESPONSIBILITIES

• Administer and support the organization's Microsoft infrastructure, including Microsoft 365, Entra ID and Azure, Active Directory, Exchange Online, SharePoint Online, OneDrive, Teams, and related identity and collaboration services.
• Administer Microsoft 365 users, groups, permissions, licensing, mail services, collaboration services, and related security and configuration settings.
• Monitor, administer, and troubleshoot network infrastructure, including Cisco firewalls, switches, routers, wireless, VPN, and related connectivity services.
• Administer and support the organization's server, virtualization, data storage, and related infrastructure, planning for availability, performance, capacity, and lifecycle requirements.
• Manage and monitor backup and recovery systems and participate in disaster recovery planning, testing, and execution.
• Administer and support the organization's voice and communications systems.
• Monitor the health, capacity, availability, and performance of critical infrastructure and cloud services and proactively identify and resolve issues.
• Provide Level 3 technical support and serve as an escalation resource for complex hardware, software, Microsoft 365, network, identity, server, and infrastructure issues.
• Administer and secure endpoints and mobile devices using Microsoft management and security technologies, including Intune and related services, as applicable.
• Support vulnerability management, security monitoring, remediation, and configuration activities to reduce risks across infrastructure, network, cloud, and endpoint environments.
• Create and maintain technical documentation for network architecture, cloud services, systems, configurations, procedures, integrations, and recovery requirements.
• Work with third-party vendors and service providers to troubleshoot issues, coordinate changes, implement new technology, and resolve service and connectivity problems.
• Lead and support infrastructure and Microsoft 365 projects, upgrades, migrations, integrations, and technology implementations, working with other departments and vendors as necessary.
• Work independently on complex assignments and incidents and exercise appropriate technical judgment in troubleshooting, change implementation, and project execution.
• Maintain familiarity with emerging technologies and changes within the Microsoft 365 and Azure ecosystem, networking, cybersecurity, and infrastructure technologies relevant to the Credit Union.
• Provide technical guidance and knowledge sharing to other Network team members and serve as a senior technical resource within the department.
• Ensure systems and technology configurations are maintained in accordance with applicable regulatory requirements and established NIHFCU policies, standards, and procedures. 
• Attend required BSA and other compliance training and successfully complete required training assessments. 
• Perform scheduled maintenance, upgrades, troubleshooting, and emergency support outside normal business hours when necessary for mission-critical systems and services, including participation in the department's on-call responsibilities.

EDUCATION & EXPERIENCE

• Bachelor’s degree preferred or minimum of six (6) years of IT experience in production environment.  
• Two Plus Years of Experience with VMware ESXi , VMware vCloud and VMware View Horizon (VDI) deployment and administration.
• Two (2) to four (4) years of experience within the financial services industry, preferably with a bank, credit union, or other regulated financial institution.
• Six plus years of IT experience in routing, switching in an enterprise environment   
• Demonstrated proficiency with the design, provisioning and troubleshooting of LAN/WAN/WLAN/MAN connectivity technologies. 
• Proficiency working with access control list (ACLs), TCP/IP. VLAN, VRF, Port Security, IP Multicast, routing and switching preferred.
• Industry certification in the following a plus: Network +, Security +, VMware VCP, CCNA, MCSE
• Comprehensive hands on experience with Cisco routers and switches preferred.
• Comprehensive hands on experience with Next Gen Firewall and IPS/ IDS management preferred
• Experience administering Microsoft Active Directory, LDAP, Microsoft Exchange, and Microsoft Entra ID.
• Knowledge of Cohesity NetBackup, and Zerto disaster recovery and backup solutions is preferred.
• Participate in a rotating on-call support schedule and provide timely response to critical IT incidents, system outages, and service disruptions outside normal business hours, including evenings, weekends, and holidays.

Preferred Certifications

• CompTIA Network+
• CompTIA Security+
• VMware Certified Professional (VCP)
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified Solutions Expert (MCSE) or equivalent Microsoft certification

* Salary range: $80,104-100,130; FSLA Classification: Exempt.

*Please note that the pay range listed represents the earning potential for this position and is only a general guideline that may be modified in the future. NIHFCU considers factors such as (but is not limited to) the scope and responsibilities of the position, the candidate’s applicable work and educational experience, the candidate’s certifications if required, and critical skills, as well as market and business considerations, including budgetary constraints and internal equity, when extending an offer.

NIHFCU is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law.