Position Summary:

The Production Control Engineer supports the day-to-day operation, monitoring, and execution of the production environment. This role helps ensure critical production processing, scheduled jobs, workflows, deployments, and operational activities complete accurately and on time.

The engineer will monitor production health, identify and troubleshoot failures, coordinate recovery activities, and work across application, database, cloud, DevSecOps, security, and operations teams to maintain reliable services. The role supports the broader production model, which includes operational monitoring, incident/problem management, change and release management, root cause analysis, availability and performance management, and continuous service improvement. 

Key Responsibilities:

• Monitor and support daily production processing, scheduled jobs, workflows, interfaces, and operational activities.
• Execute and monitor production schedules to ensure critical processing completes successfully and within required processing windows.
• Identify failed, delayed, or abnormal production processes and coordinate troubleshooting, escalation, recovery, and restart activities.
• Analyze application and system logs, monitoring alerts, job output, dashboards, and diagnostics to identify production issues.
• Coordinate production incidents across application, database, AWS/cloud infrastructure, DevSecOps, security, and support teams.
• Support production deployments, releases, maintenance activities, system restarts, rollback activities, and operational readiness.
• Monitor production following releases and support HyperCare and post-deployment stabilization activities. 
• Maintain and improve production runbooks, operating procedures, schedules, checklists, escalation procedures, and recovery documentation.
• Track recurring production issues and participate in root cause analysis and corrective actions.
• Automate repetitive production checks, operational processes, reporting, and recovery activities where appropriate.
• Provide clear production status and incident communications during critical processing periods.
• Ensure effective shift turnover, operational handoffs, and knowledge transfer across the Production Control team.
• Follow established incident, problem, change, release, security, and production management procedures.
• Help improve monitoring, automation, resiliency, recoverability, and overall production reliability.

PHYSICAL DEMANDS:

- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Inadev Corporation does not discriminate against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, sexual orientation/gender identity, or national origin

INTEGRITY AND COMPLIANCE NOTICE:

All information provided by applicants must be complete, truthful, and accurate. Any intentional misrepresentation of skills, experience, credentials, or identity may result in removal from consideration for this and future employment opportunities.

For positions supporting U.S. federal government contracts, applicants may be subject to background investigations and employment eligibility verification in accordance with federal regulations. Providing false information during this process may be subject to review and action as required under applicable federal laws and security regulations.

Inadev is proud to be an Equal Opportunity Employer and a federal contractor committed to compliance with all applicable EEO, OFCCP, and federal hiring standards.

Non-Technical Requirements:

• Must be a U.S. Citizen.
• Must be willing to work a HYBRID Schedule (3-4 Days) in Reston, VA & client locations in the Washington D.C. area as required.
• Ability to pass a 7-year background check and obtain/maintain a U.S. Government Clearance
• Strong communication and presentation skills.
• Must be able to prioritize and self-start.
• Must be adaptable/flexible as priorities shift.
• Must be enthusiastic and have passion for learning and constant improvement.
• Must be open to collaboration, feedback and client asks.
• Must enjoy working with a vibrant team of outgoing personalities.

Required Qualifications:

• 5+ years of experience in production operations, production control, application support, DevOps, systems operations, or a related engineering role.
• Experience supporting high-availability, mission-critical production environments.
• Hands-on experience with production monitoring, batch/scheduled processing, job execution, incident response, troubleshooting, and recovery.
• Experience analyzing application logs, system logs, alerts, job failures, and operational diagnostics.
• Working knowledge of AWS/cloud environments and modern production monitoring practices.
• Experience supporting CI/CD deployments and release activities in production environments.
• Scripting or automation experience using Python, Bash, PowerShell, or similar technologies.
• Experience working within structured incident, problem, change, and release management processes.
• Ability to work effectively across application development, database, infrastructure, cloud, security, and operations teams.
• Strong written and verbal communication skills, particularly during production incidents and critical processing windows.

Preferred Qualifications:

• Previous experience supporting SEC EDGAR or another high-volume federal financial/regulatory system.
• Experience with AWS CloudWatch, Splunk, Dynatrace, Datadog, Grafana, or comparable observability platforms.
• Experience with containerized/cloud-native environments such as Kubernetes or Red Hat OpenShift.
• Experience creating production automation and operational tooling.
• Familiarity with ITIL-based service management practices.
• Experience in a 24x7 production operations environment.

Leadership Growth:

This position is intended for a strong hands-on engineer who can grow into a leadership role within the EDGAR Production Control team. As experience increases, the engineer may assume responsibility for shift coordination, operational readiness, incident leadership, mentoring junior engineers, production procedures, and continuous improvement.

This aligns well with the  production strategy of 24x7 operations, automated monitoring and recovery, HyperCare, and integrated DevSecOps support.