We're looking for a leader who inspires people, builds trust, and brings out the best in their teams. Someone who communicates openly, sets clear expectations, follows through on commitments, and isn't afraid to address difficult issues. This person leads with compassion and respect while holding themselves and others accountable for delivering results.

Job Purpose / Summary

The Chief Operations and Impact Officer plays a critical role in helping Three Square fulfill its mission of providing wholesome food to people facing hunger across Southern Nevada. This person leads the teams responsible for sourcing food, managing our warehouse and transportation operations, working with community partners, and delivering food assistance programs. Just as importantly, they make sure these teams work together effectively, use our resources wisely, and keep the needs of our neighbors at the center of what we do.

As a member of Three Square's Senior Leadership Team, this person helps set the direction for the organization and builds a culture of collaboration, transparency, and accountability. They use data, feedback, and a willingness to challenge how things have always been done to find better ways to serve our neighbors, support our partners, and strengthen our operations. Above all, they understand that our success depends on both the results we achieve and how we treat people along the way.

Essential Job Functions

The following duties are considered essential functions of this position. Other duties may be assigned as needed.

• Serve as a member of the Senior Leadership Team, contributing operational expertise and food access perspectives to organizational strategic planning, budgeting, and major decisions.
• Translate organizational strategic priorities into departmental operating plans, measurable goals, resource requirements, and implementation milestones.

Integrated Food Access and Operations

• Provide executive leadership and accountability for Three Square's integrated food access system, ensuring that community and partner needs inform food sourcing, program design, distribution planning, and operational execution. Establish clear decision-making authority, priorities and processes for resolving competing organizational and programmatic needs. 
• Manage food sourcing and procurement, warehouse management, inventory, transportation, food safety, all food distribution efforts and volunteer operations.
• Align food supply, distribution decisions and partner capacity with demonstrated needs. 
• Ensure all programs operate in compliance with applicable federal, state, and local laws, regulations, contractual requirements, and funding conditions, including those associated with state and federal funding streams. Establish appropriate oversight, monitoring, and accountability measures to maintain compliance and address identified risks.
• Ensure all facilities and operating environments are safe, welcoming, and clean for visitors, volunteers, and staff.
• Set clear goals and track progress to ensure departments are meeting budgets and distribution targets.
• Follow local, state, and federal laws and guidelines from Feeding America.
• Stay updated on trends in food banking to improve operations.

Partner Network and Community Food Access

• Build strong relationships and manage food distribution and programs operated in collaboration with community partners and by Three Square. 
• Lead the continuous evaluation and improvement of Three Square's distribution models, including partner-based and direct distribution, to ensure resources are reaching communities effectively and efficiently. Evaluate partner capacity and effectiveness, collaborating with internal teams to identify opportunities to improve access. 
• Establish consistent expectations for partner service, responsiveness, communication, and accountability, with an emphasis on the experience and needs of neighbors receiving food assistance.
• Represent Three Square in meetings with Feeding America and other groups.

Performance, Data and Continuous Improvement

• Establish and use reliable operational information, performance measures, and analytical tools to improve food access, distribution effectiveness, resource allocation, and organizational decision-making.
• Provide executive leadership to departmental budgets, evaluate the cost-effectiveness of food access and operational activities, and make recommendations that balance community impact, service quality, and responsible use of organizational resources.

Leadership, Accountability and Organizational Effectiveness

• Lead, develop, and hold accountable a team of directors, establishing clear expectations, decision-making authority, performance measures, and opportunities for professional growth. Reinforce a culture of ownership, accountability, collaboration, and continuous improvement.
• Encourage teamwork and inspire employees to work toward shared goals.
• Provide regular feedback and growth opportunities for team members.
• Lead by example, showing transparency, kindness, and urgency.
• Help all employees understand and feel connected to Three Square’s mission.

Education & Experience Requirements

• At least 10 years of leadership experience in a related field, leading complex, interconnected operational and programmatic functions with substantial budgets and staff.
• Experience integrating teams with different responsibilities, building effective management systems and decision-making processes, and implementing accountability measures.
• Demonstrated experience managing organizational change while maintaining employee engagement and operational continuity.

Skills & Abilities

• Strong communication skills to clearly explain ideas and motivate others.
• Problem-solving skills to address challenges effectively. 
• Comfortable analyzing operational and financial data to inform decisions and improve programs. 

Other Requirements

• Committed to fairness, diversity, and inclusion.
• Able to juggle multiple tasks while paying attention to details. 
• Must pass a background check and drug test. 

Work Environment

• Work takes place in offices and warehouse spaces. 
• The job involves: 
• Walking between offices & warehouses.
• Occasionally lifting items that weigh 20-40 pounds. 
• Working some evenings and traveling as needed. 

This job description may change over time based on the organization’s needs. Performance will be evaluated based on how well the COIO supports Three Square’s goals. 

Why You Will Love Working Here

Joining Three Square means becoming part of a community-driven mission where your work truly matters, and where together, we can feed everyone. Every task you do, big or small, directly contributes to our mission of pursuing a hunger-free community. You will be a part of a team that shows up for our neighbors, works alongside dedicated program partners, and sees the tangible impact of their work reflected in the lives of the people we serve.

What Benefits Do We Offer?

Pay & Financial Wellness: Competitive pay and free Financial Advice Services through Forthright Partners - because your financial health matters beyond your paycheck.

Time to Recharge: We offer a generous PTO package, plus 16 paid holidays and 1 floating holiday, so that you can show up as your best self.

Health & Wellbeing: Medical, Dental, Vision, Life, Short-term and Long-term Disability insurance with 100% employer-paid premiums, optional supplemental coverage including Accident, Critical Illness, Voluntary Life, and Pet Insurance, and company-paid access to an Employee Assistance Program (EAP) for when life gets complicated.

Plan for the Future: A 403(b) Retirement Savings Plan with up to a 3% employer match to help you build the financial future you deserve.

And So Much More: This is just the beginning! We're always looking for new ways to support our team!