Job Description Summary:

The Director of Operations is responsible for overseeing the day-to-day operations and performance of the company's government contracts. This position provides direction and support to Program Managers, ensures compliance with contract requirements and company policies, and works with corporate departments to address operational needs, resolve issues, and maintain customer satisfaction.

Key Responsibilities:

Operational Oversight and Program Management

• Oversee daily operations across multiple government contracts and locations.
• Supervise and support Program Managers to ensure contract requirements and performance expectations are met.
• Establish operational priorities and hold Program Managers accountable for contract performance.
• Monitor staffing, funding, deliverables, and contract periods of performance.
• Assist Program Managers with staffing, scheduling, performance concerns, and other operational matters.
• Ensure compliance with Performance Work Statements (PWS), contract requirements, and company policies.
• Address operational concerns and escalate significant issues to executive leadership as needed.
• Serve as Program Manager for assigned contracts, as needed.

Customer Relations

• Maintain working relationships with government customers, Prime Contractors, and other stakeholders.
• Conduct site visits to review operations, meet with employees, and address concerns.
• Monitor customer satisfaction and work with Program Managers to resolve performance issues.
• Participate in customer meetings and contract reviews as needed.

Quality Management and Compliance

• Own and manage the company’s Quality Management System (QMS).
• Work with Program Managers and Quality personnel to ensure compliance with established procedures.
• Lead internal audits and support external audits and ISO certification efforts.
• Ensure compliance with company policies, contractual obligations, and regulatory requirements.
• Identify opportunities to improve operational processes and contract performance.

Business Development Support

• Support proposal development, re-competes, and data calls.
• Assist with staffing plans, operational approaches, and other proposal requirements.
• Coordinate with Business Development, HR, Contracts, and Finance during new contract transitions.
• Support startup activities to ensure staffing, resources, and operational requirements are in place.

Financial and Operational Controls

• Monitor contract funding, labor utilization, overtime, and operational expenses.
• Coordinate with Finance and Contracts regarding funding and contract-related concerns.
• Assist with budget planning and resource allocation.
• Identify potential operational or financial issues and recommend solutions.

Cross-Functional Coordination

• Work with HR on staffing needs, employee relations, and performance management.
• Coordinate with Contracts, Security, and other departments to address operational requirements.
• Ensure workplace safety requirements are followed across contract locations.

General Duties:

• Provide leadership and guidance to Program Managers and site teams.
• Keep executive leadership aware of operational performance and concerns.
• Coordinate across HR, Finance, Security, and Operations.
• Ensure readiness for audits, inspections, and contract reviews.
• Perform other duties as assigned.

Minimum Requirements:

• Bachelor’s degree or equivalent experience.
• 5+ years of experience in government contracting, program management, or related operations.
• Experience supervising personnel or managing government contracts.
• Knowledge of federal government contracting and contract performance requirements.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities and work effectively with employees, customers, and management.
• Must be a U.S. Citizen.
• Active DoD Top Secret Clearance or ability to obtain.

Knowledge, Skills, and Abilities:

• Understanding of government contract operations and requirements.
• Ability to supervise and support employees across multiple locations.
• Sound judgment and ability to address operational matters fairly and objectively.
• Strong communication and interpersonal skills.
• Ability to identify problems, develop solutions, and follow through on corrective actions.
• Ability to work independently while keeping leadership informed of significant issues.

Compensation:

Compensation for this position includes:

• Base Salary, plus 10% performance bonus for a total potential compensation of $120,000-$140,000/annually 
• Quarterly performance-based bonus tied to agreed upon measurable goals

WESTECH offers a flexible, fully remote work environment designed to support collaboration, agility, and professional growth within a high-performing small-business team.

About WESTECH

Headquartered in Indianapolis, Indiana, WESTECH is a service-driven organization that recognizes our people as our most valuable resource. We back that commitment with a comprehensive benefits program designed to support employee health, financial security, and work-life balance.

Benefits Highlights:

• Group medical, dental, and vision coverage
• Employer-paid life/AD&D, short- and long-term disability insurance
• Supplemental insurance (accident, critical illness, hospital, voluntary life/AD&D)
• 401(k) with immediate company contribution (up to 4% of salary) with and 100% vesting
• Paid time off (PTO), sick leave, holidays, and bereavement leave
• Tax-free Health and Dependent Care Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Tuition assistance and professional development support
• Performance incentives, spot bonuses, and employee referral bonuses

Group insurance plans begin the first of the month following your hire date.

EEO: WESTECH is an Equal Opportunity Employer. WESTECH provides equal opportunity to all persons without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or veteran status. EOE/Minorities/Women/Vet/Disability