The Site Solutions Manager is a subject matter expert for underground hard rock mining equipment performance and customer relationship management. Manages key machine performance and reliability metrics for underground fleets, including load-haul-dump loaders (LHDs), underground haul trucks, and other underground mobile equipment, and develops strategies to improve machine performance and maintenance practices. Responsible for organizing and interpreting machine health, production, and maintenance data in order to assist customers in improving underground equipment performance. The Site Solutions Manager participates in and leads continuous improvement initiatives at customer underground mine sites, and  communicates key performance metrics with both customers and CAT for mining equipment.

ESSENTIAL FUNCTIONS:  

• Manage and implement continuous improvement initiatives at customer underground hard rock mine sites.
• Lead performance improvement projects for underground equipment, including LHDs, underground haul trucks, and other underground mobile equipment, from scoping through implementation and results tracking.
• Analyze machine health data, failure history, and component life to identify root causes and recommend corrective actions  that reduce unplanned downtime.
• Develop and improve maintenance strategies for underground fleets, including inspections, preventive and predictive maintenance, rebuild timing, and component life management.
• Help customers address how underground conditions, such as confined workings, ventilation and emissions limits, ground conditions, and haul road quality, affect machine performance and reliability.
• Partner with Wheeler service, parts, and technical teams to support troubleshooting and resolution of complex machine issues.
• Communicate with CAT on metrics, key issues, and continuous improvement opportunities.
• Build relationships with key customers with goals of managing product performance.
• Create Business Intelligence tools for tracking key performance and reliability metrics for both customers and the Wheeler mining team.
• Participate in mine site assessments, including evaluation of underground equipment condition, application, and maintenance practices.
• Travel to customer mine sites as required, including work underground.
• Performs all other duties as assigned.

KNOWLEDGE, SKILLS,   AND ABILITIES: 

• Working knowledge of underground hard rock mining equipment, including LHDs and underground haul trucks, and their major systems (powertrain, hydraulics, brakes, electrical, and controls)
• Understanding of underground mining methods and production cycles, and how equipment application affects performance and component life
• Strong understanding of underground mine safety practices; ability to work underground and complete required MSHA underground safety training
• Self-starter and complex problem solver – ability to deliver results with limited supervision
• Proficient in computer software systems including Microsoft Office 365 and ERP systems
• Ability to interact with the customer daily 
• Excellent motivational skills and works well with a team but also able to work alone
• Effective communication and interpersonal skills and dedication to customer satisfaction
• Excellent time management and organizational skills and the ability to multitask and prioritize
• Ability to pay strong attention to detail
• Ability to interact effectively in multi-disciplined, multi-cultural team environments including working with customers in planning, operations, and maintenance of parts, service, sales, and support personnel
• Effective team participation skills

EDUCATION AND   EXPERIENCE:

• Underground hard rock mining equipment background is highly regarded
• Heavy equipment technician or maintenance experience on underground mining equipment, or a degree in Mechanical or Mining Engineering, is highly regarded
• Continuous Improvement, Lean 6 sigma, or manufacturing process improvement experience
• Underground mining experience preferred.
• Customer facing experience
• High school diploma is required; higher education is a benefit

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).