The Analyst/Statistician supports the mission of the Department of State (DoS) Diplomatic Pouch and Mail (DPM) to manage and execute the operation of mail and pouch distribution in support of DoS. The DPM operation is the largest single federal mail operation outside of the USPS (over 10 million pounds per year). The DPM operation services approximately 260 overseas customer locations. 

The Analyst/Statistician assists organization with decision making by collecting, analyzing, and presenting data. The Analyst/Statistician works in a variety of files and uses mathematical skills to understand data trends before presenting reports to program managers and stakeholders.

Specific duties and responsibilities include:

• Work with Site Managers to develop and streamline workflows and ensure that all expected metrics provided by the Federal government are met accordingly
• Support and guide implementation of new processes
• Review existing processes to include proprietary logistics and mail management systems and make recommendations to reduce the number of times mail and packages are handled
• Support the development and implementation of process enhancement initiatives
• Collect metrics on mail volumes and work quality; conduct statistical analysis, report progress, perform trend analysis and forecast predictable performance
• Research and drive best practices that will lead to process enhancement initiatives
• Manage and maintain multiple spread sheets with the most up-to-date frequency schedules and sort plans for both sorting machines
• Send and tabulate monthly surveys to authorized users overseas and within the District, Maryland, and Virginia area
• Collect, review, analyze and report surveillance monthly data
• Maintain process maps and performance baselines
• Assist with managerial oversight of the bulk shipment program and liaise with Government supervisors regarding funding
• Accomplishes all tasks as appropriately assigned or requested in all areas within the warehouse such as Containment Room, RSU, IPU, Bulk, NGDS, and Air Cargo
• Serve as backup supervisor, manager, or pouch expeditor as needed
• Complete required trainings (e.g. security, OSHA, quality, etc.)
• Report to other DoS sites within the District, Maryland, and Virginia area as required
• Other duties as assigned

• U.S. citizenship
• Bachelor’s degree from an accredited institution (Master’s degree preferred)
• Minimum 3 years working as an analyst in a professional business environment 
• Experience in a high-volume production mail operations, warehouse, or similar environment (preferred)
• Quality management experience such as ISO, Lean Six Sigma, etc. (certification preferred)
• OSHA 30-hour course training (preferred)
• No active disciplinary actions or other performance issues including for attendance (for internal candidates only)
• Ability to successfully complete online skills assessment 
• Ability to successfully complete lift test 
• Must be able to successfully complete corporate background investigation including credit, criminal, and motor vehicle checks
• Must be able to obtain and maintain a TS/SCI (active clearance preferred)

Knowledge, Skills, and Abilities: 

• Highly proficient in Microsoft Office applications and ability to learn new software quickly
• Exceptional verbal and written communication skills and ability to communicate effectively
• Strong interpersonal skills and ability to collaborate with internal and external stakeholders with customer/client focus
• Ability to multitask and strong project management, time management, and organizational skills
• Strong attention to detail along with business acumen fueled by sharp analytical skills
• Ability to work with minimal supervision
• Ability to sit in front of a computer for many hours a day
• Benchmarking skills
• Understanding of best practices related to mail operations
• Problem identification, analysis, and resolution

Physical Demands

While performing duties, the employee may be required to stand, walk, sit, bend, reach, carry, stoop, kneel, handle objects, type, speak, hear, and lift up to 70 pounds. Vision requirements include close, distance, color, peripheral, depth perception, and focus adjustment.

Work Environment

This position is performed onsite at a Federal Government warehouse/mail processing facility, where safety and security protocols are paramount. Duties listed generally describe the nature and level of work but are not exhaustive. Management may modify or assign additional duties as needed.

Equal Employment Opportunity

DTSV is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, national orientation, disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.