Precision Healthcare Specialists is seeking a friendly, organized, and detail-oriented Front Desk Receptionist to join our Head & Neck Specialty team. The receptionist serves as the first point of contact for patients and plays an important role in creating a positive patient experience while ensuring the smooth daily operation of the practice.

The ideal candidate will have previous medical front desk or healthcare administrative experience, strong communication skills, and the ability to manage multiple responsibilities in a fast-paced medical office.

Essential Duties and Responsibilities

• Greet patients and visitors in a professional, friendly, and welcoming manner.
• Check patients in and out, ensuring all registration information is accurate and up to date.
• Schedule, confirm, and reschedule patient appointments.
• Answer incoming phone calls, direct calls appropriately, and respond to patient inquiries.
• Verify patient insurance information and assist with insurance eligibility verification.
• Obtain and update patient demographics, insurance cards, identification, and required documentation.
• Collect copayments, outstanding balances, and other applicable patient payments.
• Coordinate referrals, authorizations, and medical records as needed.
• Communicate with clinical staff regarding patient appointments, scheduling concerns, and patient needs.
• Maintain accurate patient records and documentation within the electronic medical record (EMR) system.
• Assist with coordinating appointments for specialty consultations and follow-up visits.
• Maintain an organized reception area and ensure a professional office environment.
• Follow HIPAA regulations and maintain patient confidentiality at all times.
• Perform additional administrative duties as assigned.

• High school diploma or equivalent required.
• Previous medical front desk, receptionist, or healthcare administrative experience preferred.
• Experience with medical scheduling and electronic medical record (EMR) systems preferred.
• Knowledge of medical terminology and insurance verification processes is a plus.
• Strong customer service and telephone communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and work in a fast-paced environment.
• Professional demeanor with a friendly and compassionate approach to patient care.
• Ability to work independently and as part of a collaborative healthcare team.

Work Environment

This position operates in an outpatient Head & Neck specialty practice and involves frequent patient interaction, telephone communication, scheduling coordination, and administrative responsibilities.

About Precision Healthcare Specialists

Precision Healthcare Specialists is committed to providing exceptional patient care through experienced medical professionals, advanced diagnostic services, and compassionate healthcare. We are looking for dedicated individuals who take pride in their work and want to make a difference in the lives of our patients.