For more than 30 years, AES has kept manufacturers running through industrial repair, new sales, automation, and control panel builds. Our Chattanooga, TN office primarily designs and builds UL508A control panels, and our customers require field service to install, deinstall, commission, troubleshoot, and repair/refurbish equipment including panels, drives, PLC's, and control systems at customer sites. We are looking for a hands-on Field Service Manager who will start in the field and build a team of field service technicians to support our customers across the Southeast U.S. 

SUMMARY

Provides company-wide leadership and responsible for field service operations, ensuring the safe, reliable, efficient, and profitable delivery of field service across all locations and customer facilities. Through a people-first leadership approach, creates an environment where team members feel valued, head, supported, and empowered to perform meaningful work. Oversees all field service operations that include, but is not limited to: industrial equipment installation, deinstallation, commissioning, decommissioning, troubleshooting, on-site repairs, preventative and predictive maintenance, technical testing, and industrial control panel installation and service. Responsible for developing capable teams, strengthening operational performance, ensuring exceptional customer experiences, and expanding field service operations and capabilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Provides strategic and operational leadership for all AES field service activities across company locations and service territories.
• Oversees scheduling, staffing, resources, and execution of field service work across all AES locations.
• Ensures safe, timely, and high-quality completion of customer projects and service requests.
• Establishes consistent processes, service standards, and operational expectations.
• Collaborates with the Operations Director, facility leadership, and other departments to coordinate resources and priorities.
• Oversees the delivery and technical quality of AES's industrial field service capabilities, including:
• Installation, Deinstallation, and Commissioning
• Installation, removal, relocation, and replacement of industrial electrical, electronic, mechanical, and automation equipment.
• Equipment startup, commissioning, decommissioning, and operational verification.
• Industrial equipment retrofits, upgrades, modifications, and integration.
• Industrial Equipment Troubleshooting and Repair
• On-site troubleshooting, diagnosis, and repair of circuit boards, VFDs, AC/DC drives, electric motors, HMIs, PLCs, robotics, control systems, and related industrial equipment.
• Electrical, electronic, mechanical, and automation system diagnostics.
• Root cause analysis and corrective action recommendations.
• Industrial Control Panels
• Installation, commissioning, troubleshooting, and servicing of industrial control panels, including UL 508A panels manufactured by AES.
• Coordination with AES's panel manufacturing and engineering teams.
• Industrial control system retrofits, upgrades, and modifications.
• Verification of proper installation, functionality, and operating performance.
• Preventive and Predictive Maintenance
• Development and execution of customer preventive maintenance programs.
• Equipment inspections, condition monitoring, and performance assessments.
• Vibration analysis and other applicable predictive maintenance and diagnostic techniques.
• Identification of potential equipment failures and recommendations to improve equipment reliability.
• Testing and Technical Analysis
• On-site electrical, mechanical, and operational testing.
• Equipment performance evaluation and failure analysis.
• Technical reporting and recommendations for corrective or preventive action.
• Development of additional technical service capabilities based on customer needs.
• Manages field service revenue, profitability, job costing, labor utilization, and departmental expenses.
• Identifies opportunities to improve efficiency, expand service capabilities, and develop recurring maintenance programs.
• Partners with Sales and Account Management to strengthen customer relationships and grow field service opportunities.
• Promotes a safety-first culture and ensure compliance with applicable safety requirements.
• Maintains high standards of workmanship, technical accuracy, and customer satisfaction.
• Resolves service challenges with integrity, accountability, and a commitment to continuous improvement.
• Maintains regular and predictable attendance, which is an essential function of this position.
• Abides by all OSHA and company-specific safety standards, including the use of required personal protective equipment.
• Performs other duties as directed by leadership.

SUPERVISORY RESPONSIBILITIES

Oversees the field service operations of the company including field service supervisors, engineers, and technicians and relevant staff.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Bachelor’s Degree in Electrical Engineering, Electronic Engineering, Industrial Maintenance, or similar required or 12+ years of equivalent experience.
• 8+ years of progressive work experience in field service of industrial equipment or related field with managerial experience leading technical teams.
• Experience with industrial equipment installation, troubleshooting, repair, and commissioning.
• Experience with UL508A control panel installation and integration preferred.

CERTIFICATIONS AND LICENSES

• OSHA 30-Hour required.
• NFPA 70E required.
• CMRP preferred.
• Lean Six Sigma Green Belt preferred.
• Valid driver’s license.

KNOWLEDGE, SKILL AND ABILITY

• Strong knowledge of industrial electrical, electronic, mechanical, and automation equipment.
• Familiarity with preventive and predictive maintenance programs.
• Working knowledge of applicable industrial safety standards.
• Strong leadership, communication, organizational, and problem-solving skills.
• Understanding of service operations, job costing, labor utilization, and profitability.
• Ability to travel to customer locations and AES facilities as needed.
• Demonstrates a high sense of urgency with the completion of tasks.
• Ability to work independently as well as collaboratively with team members.
• Highly organized, dependable and detail-oriented.
• Ability to follow both oral and written policies, procedures, and instructions.
• Strong interpersonal and communication skills.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent sitting, standing, walking, and occasional bending, climbing, kneeling, and reaching while inspecting equipment or visiting job sites.
• Occasional lifting and carrying of tools, equipment, or materials weighing up to 50 pounds, with assistance or mechanical aids as appropriate.
• Ability to wear required personal protective equipment (PPE) and follow applicable safety procedures.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.

WORK ENVIRONMENT

The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work in both office and industrial environments, including manufacturing facilities, customer job sites, and field service locations.
• Frequent exposure to industrial machinery, electrical equipment, noise, varying temperatures, and other conditions common to manufacturing and maintenance environments.
• Frequent travel between AES facilities and customer locations, with occasional overnight travel and flexibility to respond to urgent service needs.
• Frequently work in both climate controlled and non-climate controlled environments.

Occasional: activity exists less than 1/3 of the time.

Frequent: activity exists 1/3 and 2/3 of the time.

Constant: activity exists more than 2/3 of the time.