KEY ACCOUNTABILITIES

Essential Duties and Responsibilities 

Answering, screening, prioritizing, and delegating telephone inquiries in a friendly and professional manner. Including using de-escalation skills for disgruntled patients, providers, and third parties. 

•  Returning patient, provider, and third part calls in a timely manner. 
•  Scheduling appointments in accordance with AMH guidelines. 
•  Checking patients in and out, which includes collecting, entering, and verifying patient demographic information. 
•  Scanning and organizing patient paperwork. 
•  Assessing patient eligibility for the sliding fee discount program (SFDP) and clearly communicating responsibilities of the patient as part of the SFDP. 
•  Assessing charges, including past due balances and collection of fees. 
•  Participating in internal or external educational opportunities relevant to the role. 

Drug screen and background check required.

PERFORMANCE REQUIREMENTS

KNOWLEDGE & SKILLS

•  Excellent interpersonal skills in group and community settings. 
•  Ability to plan, schedule and coordinate. 
•  Effective management of multiple duties and responsibilities in a clinical setting. 
•  Demonstrates respect, dignity and empathy with patients. 
•  Sound leadership and judgment. 
•  Excellent communication skills in person, on the phone and in written communications. 
•  Flexibility in a rapidly growing and changing work environment. 
•  Strong attention to detail. 
•  Exceptional customer service skills. 
•  Ability to maintain confidentiality of financial and clinical information. 
•  Excellent listener. 
•  Demonstrates initiative. 

EDUCATION/EXPERIENCE

REQUIRED QUALIFICATIONS 

•  High school diploma or General Educational Development (GED)