Key responsibilities

Towing and transport

• Operate Class B wreckers, wheel-lift units and rollback/flatbed carriers to tow light- and medium-duty vehicles, including fleet vans, box trucks, shuttle buses and specialty equipment.
• Choose the right tow method (wheel-lift, flatbed, dolly) for each vehicle's drivetrain, weight and condition.
• Secure loads with chains, straps and binders to DOT and manufacturer standards before every move.
• Transport vehicles to shops, yards, auctions and customer sites per dispatch instructions.

Recovery and specialized work

• Perform winching and recovery of disabled, overturned or stuck vehicles from ditches, mud, parking structures and other hard-to-reach locations.
• Handle EV, hybrid, lowered, all-wheel-drive and damaged vehicles using approved procedures.
• Assess each scene, plan the recovery and calculate rigging and winch loads before starting.

Safety and scene management

• Set up and maintain safe work zones with cones, flares, lights and reflective gear, following Move Over laws and company procedures.
• Coordinate with law enforcement, fire, EMS and DOT personnel at roadside and accident scenes.
• Clean up minor debris and fluids at incident sites as required.
• Report every incident, near-miss and injury immediately.

Equipment care

• Complete pre-trip and post-trip inspections (DVIR) and report defects before operating.
• Keep the truck, winch, cables, chains and tools clean, stocked and in working order.

Customer service and documentation

• Communicate clearly and professionally with customers, fleet managers and dispatch.
• Photograph and document vehicle condition at pickup and drop-off.
• Complete work orders, tow tickets, hours-of-service logs and payment collection accurately and on time.
• Follow all company policies, DOT/FMCSA regulations and local towing ordinances.

• Valid Class B Commercial Driver's License (CDL) with air brake endorsement (no "L" air brake restriction).
• Current DOT medical examiner's certificate.
• At least 2 years of towing, wrecker or rollback experience, including at least 1 year on medium-duty equipment.
• Clean motor vehicle record: no major moving violations or at-fault accidents in the past 3 years, and no DUI/DWI in the past 7 years.
• Able to pass a DOT drug and alcohol screen, background check and road test.
• Working knowledge of winching, rigging, load securement and safe roadside procedures.
• Able to read maps and use GPS, a smartphone and dispatch/ticketing apps.
• High school diploma or GED.
• At least 21 years old (required for interstate CDL operation).

Preferred qualifications

• WreckMaster certification (4/5 or higher) or TRAA National Driver Certification (Level 2 or 3).
• Traffic Incident Management (TIM) training.
• Experience recovering EVs and hybrids, including high-voltage safety procedures.
• Experience with fleet accounts, roadside service (jump starts, tire changes, lockouts) or light mechanical diagnosis.