General Job Summary

The Mortgage Insurance Specialist is responsible for duties related to servicing insurance loans (Private Mortgage Insurance, FHA, Rural Housing/USDA, and Optional Insurance). Process and reconcile monthly invoices, transfer and/or activate certificates/cases on new loans based on open item reports, cancel certificates/cases on paid-off loans, process customer requested waivers and scheduled terminations. Process customer requests to begin or close escrows after loan closing. Work with investors to resolve loan setup discrepancies, provide guidance on policy, resolves issues, and answer questions from investors and customers

Summary of Essential Job Functions

• Process monthly invoices for PMI, FHA, Rural Housing/USDA, and optional insurance
• Process open items report for all related escrow types, transfer and/or activate certificates/cases and issue payment for premiums due
• Process customer requested waivers, reanalyze escrow payment as needed and notify customers of approval/denial
• Process automatic MI terminations and final MIP payments
• Process customer requests to begin escrow after loan closing
• Process customer requests to close escrow after loan closing
• Identify new loan setup discrepancies and work with investors to resolve
• Verify servicing transfers in/out for insured loans, ensuring certificates/cases are transferred to the corresponding servicer and payment issued
• Work with Customer Service department to assist with answering questions and provide training as needed
• Research and interpret federal and state regulations as they pertain to current processes

Other Job Functions

• Work with investors and customers to answer questions and resolve issues
• All other duties as assigned by management

Working Environment

Primary working environment is within an indoor climate-controlled office space. Employee may be subject to florescent lighting, dust, and other normal indoor-allergens. Employee will work in close proximity of coworkers and occasionally independently in quiet environments.

Education, Training and Work Experience

• High school diploma or equivalent required
• Previous mortgage banking experience desired
• Previous mortgage insurance and/or escrow experience desired

Knowledge, Skills and Abilities

• Maintain & foster positive relationships with customers and business partners
• Complete all assigned training in a timely manner
• Provide professional communication in both oral & written expression
• Excellent attention to detail
• Able to work diligently and independently
• Excellent organizational, time management, analytical skills & customer service skills
• Able to effectively problem solve
• Ability to manage confidential information
• Ability to diffuse and provide business orientated solutions for escalated issues/calls

Physical Requirements

• Able to lift up to 20 pounds
• Extended periods of sitting (at computer desk)
• Complete repetitive tasks (including operation of computer mouse/keyboard)

**University Bank is an Equal Opportunity / Affirmative Action Employer**