Job Summary: 

The Customer Development Representative is responsible for driving growth to all Texas and Florida centers by developing referral relationships, identifying new business opportunities, increasing community awareness, and ensuring a steady pipeline of client inquiries to all centers. This role works closely with the Director of Customer Development, intake teams, center coordinators and community partners to grow census and onboard new referral sources. 

The Catalyst Behavior Solutions locations served by this position will be located in Katy, TX, Richardson, TX, and Oviedo, FL. The ideal candidate will be based in Texas and expected to travel to Florida on a monthly basis. 

What We Offer

• Competitive Pay & Annual Raises
• Bonus incentives!
• 7 Paid Holidays
• 2 1/2 weeks PTO your first year that increases with tenure!
• Scheduling flexibility
• 401 K
• Full Benefits Package including Four-tier family coverage structure, Employer HSA Contribution, Free Employee Assistance Program services, Free life insurance

What You'll Do

• Assist all Texas and Florida centers with identifying, planning and facilitating community events and potential partnerships.
• Provide training and oversight regarding community and center-based events at all Texas and Florida centers.
• Assist all Texas and Florida centers with identifying new potential referral sources in their communities.
• Assist all Texas and Florida centers with scheduling monthly office visits and work with the Director of Business Development to ensure these are happening each month.
• Assist all Texas and Florida centers by working with center coordinators, intake, and clinical leadership to align marketing efforts with staffing capacity and service availability.
• Participate on the Director of Business Development's weekly Texas and Florida center calls.
• Build and maintain strong relationships with pediatricians, schools, therapists, case managers, hospitals, speech and OT therapists, early intervention programs, and insurance care coordinators.
• Conduct regular office visits, presentations, and educational meetings to promote ABA services at the Texas and Florida centers.
• Attend community events, provider fairs, autism conferences, and networking groups to expand brand visibility on behalf of the Texas and Florida centers.
• Act as the primary point of contact for local referral partners and ensure timely follow-up on behalf of the Texas and Florida centers.
• Generate new client leads through outreach, partnerships, digital marketing collaboration, and targeted community engagement.
• Coordinate with intake and center coordinators to ensure smooth handoffs and excellent customer service.
• Maintain a working knowledge of insurance requirements for Medicaid, Tricare and commercial plans. 
• Plan or support outreach initiatives including open houses, workshops, school presentations, and caregiver resource events. 
• Maintain accurate logs of outreach activity, meetings, and communications with referral sources.
• Provide weekly and monthly reports on development efforts, growth opportunities, customer meetings, new relationships generated and center tours.

We're Looking For Some Who Has...

• Knowledge of the services offered and client profiles served at the Texas and Florida centers.
• Strong communication and organizational skills
• Ability to communicate ABA services clearly to families, providers, and referral sources
• Ability to identify potential new referral sources
• Ability to build and maintain strong relationships with referral sources
• Basic understanding of ABA therapy, terminology, and treatment pathways
• Understanding of payer types (Medicaid, commercial insurance, TRICARE)
• Supportive and service-oriented approach when engaging with referral sources
• Ability to plan and identify and execute outreach campaigns
• Comfortable presenting ABA services to groups or individuals
• Experience attending community events, provider fairs, and networking opportunities
• Basic understanding of digital outreach tools (email campaigns, CRM and social media tools)
• Skilled in documenting activities and tracking outcomes
• Ability to manage multiple leads and tasks simultaneously
• Ability to prioritize outreach activities effectively
• Uses data and feedback to improve outreach strategies
• Comfortable using email automation, spreadsheets, and intake platforms
• Basic comfort with teleconferencing tools (Zoom, Google Meet)
• Works well with center coordinators, clinical teams and intake teams.
• Communicates feedback/concerns from referral sources to centers. 

Education and Experience:

• Minimum of 2 years of experience working in a behavioral service or educational setting
• Excellent verbal and written communication skills
• Ability to use and adapt to new technology
• Ability to pass a criminal background check according to standard policy
• Authorized to work in the United States of America
• Has a valid driver’s license
• The ability to travel

Physical Demands:

The employee will have the physical capacity to do the following:

• Continuously use hands for grasping and fine motor manipulation.
• Respond quickly from any position.
• Walk quickly or run short distances.
• Stand on feet for a minimum of 15 minutes.
• Occasionally lift, carry, push, or pull up to 200 lbs.
• Squat / Kneel / Stoop / Crawl
• Bend, twist upper and lower back. 

(Reasonable accommodations can be made for individuals with disabilities to perform the essential functions of the job.)