Position Summary

The Operations Support Coordinator provides administrative and operational support to ensure the efficient execution of business processes. This role serves as a liaison between internal departments, customers, vendors, and operational teams by coordinating activities, maintaining accurate records, resolving issues, and supporting continuous improvement initiatives.

Key Responsibilities

• Coordinate daily operational activities to support business objectives and customer requirements.
• Monitor, track, and maintain operational data, reports, and documentation.
• Process and manage customer orders, shipments, invoices, and related transactions.
• Communicate with customers, suppliers, carriers, and internal departments regarding schedules, inventory, and service issues.
• Investigate and resolve operational discrepancies, billing questions, and shipment exceptions.
• Prepare regular reports and analyze operational performance metrics.
• Maintain accurate records in enterprise systems, databases, and spreadsheets.
• Support inventory management, logistics coordination, and supply chain activities.
• Assist with process improvement initiatives to increase efficiency and service levels.
• Coordinate meetings, prepare documentation, and follow up on action items.
• Ensure compliance with company policies, safety standards, and regulatory requirements.
• Provide backup support for other operational and customer service functions as needed.

Qualifications

Education

• High school diploma or GED required.
• Associate's or Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field preferred.

Experience

• 2+ years of experience in operations, customer service, logistics, supply chain, or administrative support.
• Experience working with ERP systems, transportation management systems, or order management platforms preferred.

Skills & Competencies

• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Advanced proficiency in Microsoft Office, particularly Excel, Outlook, and Teams.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong analytical and problem-solving abilities.
• High attention to detail and accuracy.
• Ability to work independently and collaboratively across departments.
• Customer-focused mindset with strong interpersonal skills.

Preferred Experience for Manufacturing/Logistics Environments

• Railcar, transportation, or logistics coordination.
• Billing and invoice dispute resolution.
• Inventory control and shipment tracking.
• Vendor and customer relationship management.
• KPI reporting and operational analysis.

Physical Requirements

• Prolonged periods of sitting and working at a computer.
• Ability to occasionally lift up to 25 pounds.
• Ability to communicate effectively in person, by phone, and via email.