The Opportunity: Assistant Program Director 

Job Type: Full-Time, Hybrid

Salary: Starting at $65,000 -$70,000/ year

What We Do || Through our powerful integrated behavioral health care model, we bring together vast resources from a diverse team of caring staff to help each client meet their personal goals. The care we provide paves the way for greater opportunity and second chances by focusing on the critical pillars towards a healthy life: behavioral health, financial stability, and safe housing. 

 As Assistant Program Director with VOAMASS, you’ll have a dynamic and critical role supporting the Program Director in the administration, oversight, monitoring, and management of the Supportive Services for Veteran Families (SSVF) Program serving the Boston and South Shore regions. SSVF is a U.S. Department of Veterans Affairs program that assists veterans and their families who are experiencing or at risk of homelessness through homelessness prevention, rapid re-housing, case management, and supportive services.

The Assistant Program Director will provide direct oversight and supervision of the program’s Shallow Subsidy, Housing Navigation, and Healthcare Navigation staff, ensuring these specialized services are effectively integrated into the broader SSVF program and responsive to the needs of veterans and their families. The position will oversee referrals to these services, ensuring they are timely, appropriate, well-coordinated, and properly documented, while supporting staff in helping veterans achieve and maintain permanent housing, improve housing stability, and connect to healthcare and other needed resources.

The Assistant Program Director will support implementation of SSVF policies and procedures, monitor program performance and service delivery, and work with the Program Director and SSVF team to achieve required grant outcomes. The position will partner closely with the Program Director and participate in community meetings and partnerships throughout the Boston and South Shore regions to strengthen coordination, referral pathways, and access to housing and wraparound supports.

 Some of your critical responsibilities: 

• Oversee, guide, and provide weekly supervision to Shallow Subsidy and Housing Navigation staff and the Healthcare Navigator.
• Assist the Program Director in developing and implementing policies, procedures, and practices for the training, supervision, and monitoring of staff.
• Promote and reinforce SSVF homelessness prevention and rapid re-housing practices, including Shallow Subsidy, Housing Navigation, and Healthcare Navigation services.
• Support day-to-day program operations, maintain effective communication and coordination with the case management team, and serve as acting lead in the South Shore Program Director’s absence.
• Oversee referrals to Shallow Subsidy, Housing Navigation, and Healthcare Navigation, ensuring referrals are appropriate, timely, coordinated, and properly documented.
• Monitor specialized service delivery and outcomes to ensure veterans receive timely assistance with housing stability, housing placement, healthcare access, and other identified needs.
• Coordinate with case managers and specialized staff to address barriers, resolve service gaps, and ensure continuity of services for veterans and their families.
• Review temporary financial assistance and shallow subsidy requests and approve requests, as authorized, in accordance with SSVF requirements and VOAMASS policies.
• Support the Program Director in ensuring compliance with SSVF requirements, grant expectations, and VOAMASS policies, including regular file reviews and quality assurance activities.
• Monitor documentation, data entry, performance targets, referral outcomes, and housing and healthcare access outcomes for specialized services.
• Review and confirm SSVF eligibility determinations and provide guidance to staff on eligibility requirements as needed.
• Prepare and maintain required program reports, records, and documentation and assist with monitoring visits, audits, and other compliance activities.
• Communicate with the SSVF Program Office, technical assistance providers, VA partners, and other stakeholders as directed by the Program Director.
• Attend community meetings and represent SSVF as needed to strengthen partnerships, referral pathways, and coordination of housing, healthcare, employment, education, wellness, and other supportive services for veterans and their families.
• Maintain effective working relationships with community providers and partner agencies to identify and address barriers affecting veteran housing stability and access to services.
• Perform other duties as assigned 

 The Assistant Program Director role is about making a difference in the lives of the people we serve. You’ll bring the following qualifications: 

• Bachelor’s degree required; degree in social work, counseling, psychology, human services, or a related field is preferred. Master’s degree in a related human services field or equivalent experience preferred.
• Significant experience serving veterans experiencing homelessness or housing instability and their families, with experience in housing navigation, healthcare navigation, landlord engagement, rental assistance, and/or shallow subsidy services preferred.
• Minimum of three years of experience in homeless services, preferably in veteran services, including at least one year of supervisory experience. Experience should include staff supervision and training, program and fiscal monitoring, contract compliance and audits, and reporting to funders and regulators.
• Strong knowledge of housing resources, homelessness services, and community-based supports available to veterans and their families in Boston and South Shore regions.
• Demonstrated strong written and verbal communication skills, sound judgment, problem-solving abilities, and experience developing effective relationships with community partners and service providers.

For full-time employees, including our Assistant Program Director, our comprehensive and generous benefits package includes:

• Excellent health, vision, and dental insurance with 90% of medical deductible and certain co-pays paid by employer
• Multiple opportunities to use pre-tax dollars to save for expenses such as health care (flexible spending account), child care, transit, and parking
• 403(b) retirement plan with employer match
• 24/7 nurse hotline for urgent health questions
• Employee assistance program to provide help with family concerns, stress management, legal issues, and more
• Employer-paid long-term disability and life insurance
• Pet insurance
• Tuition remission programs
• Loan forgiveness (Public Service Loan Forgiveness (PSLF) program)
• Generous vacation benefits, starting at three weeks and moving to four weeks after three years of employment
• 14 paid holidays, higher than industry average
• Fitness/wellness reimbursement to cover expenses such as gym membership
• Employee discount program on hundreds of items such as computers, cell phone plans and accessories, furniture, hotels, vacation home rentals, etc.
• Cash bonus, with no annual cap, for referring other qualified candidates for employment

VOAMASS is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.