*This position is contingent on proposal award 

Summary/Objective

Flatter, Inc. (Flatter) is hiring an IT Performance Management Subject Matter Expert (SME) to serve as the lead technical and analytical resource for portfolio oversight. The position evaluates the integrator's work through the Service Delivery and Resource Allocation program-control lens and provides the analytical rigor needed to assess performance, validate efficiency, identify risk, and inform Government governance decisions.

The IT Performance SME is responsible for objective performance oversight and analysis. Direct execution of the IT service delivery lifecycle remains the responsibility of the integrator contract.

Essential Functions:

• Provide expert guidance in developing meaningful key performance indicators and service level agreements for integrator      performance.
• Ensure performance measures emphasize value, cost-effectiveness, service outcomes, and alignment with Government      objectives.
• Analyze technical, financial, operational, and portfolio data to identify trends and evaluate performance against established baselines.
• Identify performance risks, emerging issues, efficiency gaps, and opportunities for corrective action or improvement.
• Assess the completeness, reliability, consistency, and traceability of integrator-provided performance data.
• Translate complex performance findings into concise, data-informed recommendations for the ERB, PRR, CCB, and other Government governance bodies.
• Support the Program Manager in the technical design and implementation of the Performance Management Framework.
• Define analytical logic for dashboards, portfolio health models, scorecards, and automated performance reports.
• Communicate findings effectively to technical and nontechnical stakeholders.
• Support Government governance discussions and decision-making.
• Apply IT service management frameworks, including ITIL or COBIT, to vendor-performance measurement.
• Develop and analyze KPIs and SLAs supporting large-scale IT service contracts.

Competencies:

• IT Performance Management.
• IT Governance.
• Data Analysis.
• Business Intelligence.
• KPI and SLA Development.
• Vendor Performance Measurement.
• Performance Risk Analysis.
• Problem Solving/Analysis.
• Technical and Financial Data Interpretation.
• Communication Proficiency.
• Stakeholder Engagement.
• Ethical Conduct.
• Time Management.
• Attention to Detail.
• Integrity and Commitment.

Supervisory Responsibility:

Not specified in source PD.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands:

The physical demands and work environment is primarily a professional office setting, with occasional travel to client sites, industry events, or government locations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type/Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel:

Travel may be required for corporate offsites, corporate events, conferences, or other required activities.

Work Authorization/Security Clearance (if applicable)

• Ability to obtain and maintain a DHS Public Trust security clearance.

Required Education and Experience:

• Bachelor of Arts or Bachelor of Science degree in IT, Computer Science, Information Systems, or a related field.
• Ten (10) or more years of experience in IT governance, performance management, or a program-control environment.
• Demonstrated experience applying IT service management frameworks such as ITIL or COBIT to vendor-performance      measurement.
• Proven experience developing and analyzing KPIs and SLAs for large-scale IT service contracts.
• Expertise in data analysis and business intelligence tools.
• Ability to convert technical, financial, and operational data into actionable findings.
• Ability to communicate technical findings to technical and nontechnical stakeholders.