Position Summary:

The Director, Transformation & Strategic Initiatives is responsible for leading an assigned portfolio of strategic initiatives within the Strategic Initiatives function of Operations Transformation & Insights (OT&I), helping turn initiatives approved by the L1 into adopted practice in every region, on schedule and with the expected benefit confirmed. The initiatives this function leads are large, cross-functional efforts that change how Operations serves patients and referral sources, such as digital and automation programs, technology-enabled process changes, and operational rollouts. The Director manages the assigned portfolio and its priorities, leads the people assigned to it, leads rollout including sequencing, training, and regional readiness, holds business partners accountable for solutions that work, and reports portfolio progress and risk to the L1. The role collaborates with leaders across Operations, IT, Compliance, and vendor partners, and works alongside the other OT&I pillars (Insights and Business Process Ownership) so that data and standards support every initiative.  

Essential Functions and Job Responsibilities:

Strategy & Roadmap:  

• Develop and execute the roadmap for the assigned portfolio of initiatives, aligned with L1 priorities and corporate goals. 
• Identify opportunities for automation and digital self-service to support business objectives, in partnership with the Business Process Owners who set the process standards. 
• Define initiative success measures and targets with Insights, and track progress against them. 
• Build business cases for strategic initiative investment in CAPEX, project resources, and expenses, and confirm realized benefit against the business case. 

 Initiative Delivery & Project Management:  

• Lead strategic initiatives from approval through regional adoption. 
• Manage the assigned portfolio of initiatives, including priorities, sequencing, milestones, and risks, and report progress and risk to the L1. 
• Contribute to current-state analysis during initiative discovery to identify bottlenecks, redundancies, and improvement opportunities, in partnership with Business Process Owners. 
• Hold business partners and vendors accountable for delivering solutions that work. 

 Change Management:  

• Oversee the execution of change management initiatives to support rollout, including sequencing, training, and regional readiness. 
• Build and maintain strong relationships with stakeholders to ensure alignment and engagement with initiatives. 
• Develop and lead training programs that prepare Operations leaders and end users for new tools, workflows, and ways of working. 

 Vendor & Technology Partnership:  

• Manage vendor and platform partner relationships that support initiative delivery. 
• Partner with IT and technology teams on enhancements, defects, and releases through the standard request process, and drive digital transformation. 

 Quality Assurance & Compliance:  

• Collaborate with the quality and compliance teams to align initiatives with regulatory requirements and industry standards, including patient communication and consent requirements. 
• Lead root cause analysis on defects and performance issues within assigned initiatives, and escalate recurring enterprise-level patterns to OT&I leadership. 

 Team Leadership & Development:  

• Foster a culture of collaboration, accountability, and innovation. 
• Lead, coach, and develop the people assigned to the portfolio, which may include Transformation & Strategic Initiatives Associates, Partners, and Senior Partners. 
• Set expectations, manage performance, and build a talent pipeline that creates career mobility within the team. 
• Mentor team members and other leaders in initiative delivery and change adoption. 

Cross-functional Collaboration: 

• Partner with the OT&I leaders for Insights and Business Process Ownership, and with peer initiative leaders across Operations. 
• Work closely with other senior leaders in departments such as finance, IT, supply chain, HR, and customer service to identify and implement cross-functional improvements. 
• Coordinate with finance to align operational initiatives with budgeting and financial goals. 

• Promote the mission, vision, and values of the organization. 
• Develop and maintain working knowledge of current HME products and services offered by the company. 
• Maintain patient confidentiality and function within the guidelines of HIPAA. 
• Complete assigned compliance training and other educational programs as required. 
• Maintain compliance with AdaptHealth’s Compliance Program 
• Perform other related duties as assigned. 

Competency, Skills, and Abilities:

• Strong strategic thinking, analytical skills, and experience with data-driven decision-making. 
• Experience delivering digital, automation, and/or AI-enabled solutions from design through adoption. 
• Working understanding of Lean and Six Sigma principles; in-depth expertise preferred. 
• Proficiency in performance tracking and project management, and experience managing vendors and technology partners. 
• Excellent communication, presentation, and interpersonal skills; ability to influence and engage cross-functional stakeholders. 
• Ability to lead multiple projects simultaneously and prioritize in a fast-paced environment. 
• Results-oriented, with a proactive approach to solving complex problems. 
• High level of resilience and adaptability, with a strong ability to manage organizational change. 
• Effective leader and mentor with experience in building high-performing teams. 
• Change agent with a track record of driving cultural and organizational change. 
• Highly organized, results-oriented, and capable of managing multiple initiatives simultaneously. 
• Ability to navigate and adapt to a fast-paced, dynamic business environment. 

Education and Experience Requirements:

• Bachelor’s degree in Business Administration, Engineering, Operations Management, or a related field; Master’s degree preferred. 
• A minimum of (8) years of relevant experience in strategic initiatives, digital transformation, or operations management. 
• Strong Financial acumen – P&L levers, business case development – ROIC, IRR, NPV. 
• Experience in a leadership role with implementing corporate strategic initiatives through strong project management and governance. 
• Experience implementing Lean, Six Sigma, or other process improvement methodologies preferred. 

Physical Demands and Work Environment:

• Overall office activities and work levels fluctuate.
• Excellent ability to communicate both verbally and in writing.
• Travel as needed up to 25%.
• Ability to analyze data, problem solve and think critically.
• Ability to demonstrate empathy, compassion, courtesy, and respect for privacy.