Description

Mountain Land Physical Therapy is looking for a people-first Revenue Cycle Management (RCM) Manager to lead and develop the revenue cycle teams, strengthen operational performance, and resolve complex insurance and payer issues. This role is responsible for overseeing daily operations across Denials, Patient Billing, and Payment Posting while establishing clear expectations, improving workflows, and ensuring consistent/accountable performance. 

This role provides an opportunity to lead and develop multiple revenue cycle teams while making a direct impact on operational consistency, employee performance, and process improvement. This role is a great fit for an experienced people leader who enjoys coaching and developing teams, solving operational challenges, using data to drive improvements, and building efficient processes.

What You’ll Do:

• Lead and develop employees and supervisors across Denials, Patient Billing, and Payment Posting, establishing clear expectations for performance, accountability, and quality.
• Oversee daily staffing, workload distribution, and operational priorities to ensure consistent productivity, service levels, and timely execution.
• Monitor team performance data, dashboards, backlogs, and operational trends to identify challenges and implement corrective actions.
• Improve and standardize workflows by identifying root causes of inefficiencies, reducing rework, and implementing sustainable process improvements.
• Manage complex insurance and payer escalations, including denial patterns, reimbursement issues, documentation, and resolution timelines.
• Partner with the Director of Revenue Cycle Management, Compliance, and Payer Contracting to resolve complex issues and strengthen operational processes.
• Manage employee performance, conflict resolution, hiring, onboarding, and disciplinary processes while maintaining a fair and respectful team environment.
• Develop and maintain standard operating procedures, support employee training, and measure the effectiveness of operational improvements.
• Ensure revenue cycle operations follow applicable policies, payer contracts, compliance requirements, and privacy and security standards.

In This Role, Success Means:

• You establish clear performance expectations and maintain consistent, documented employee check-ins while addressing personnel challenges promptly and fairly.
• You strengthen supervisor effectiveness through documented development plans, regular coaching, and quarterly progress reviews.
• You improve operational performance by reviewing productivity, quality, and backlog measures at least monthly and ensuring identified issues have clear owners and corrective-action deadlines.
• You maintain current standard operating procedures and successfully implement and evaluate at least two agreed-upon process improvement initiatives annually.
• You effectively manage complex payer escalations by maintaining accurate tracking, assigning ownership, and reviewing unresolved high-priority issues weekly.
• You build a culture of accountability, continuous improvement, and independent problem-solving across multiple revenue cycle teams.

Location:  1952 E 7000 S, Suite 100, Salt Lake City, UT 84121 

Pay:  $75,000 - $80,000/year 

Hours & Benefits: This is a full-time, fully benefited position that is eligible to receive medical, dental, vision, and life insurances, as well as 401k, PTO and wellness incentives.

•  5+ years of people management experience, including employee performance management, accountability, conflict resolution, and leadership development.
• Experience leading large teams or multiple departments in a complex operational environment.
• Strong leadership and interpersonal skills, including sound judgment, effective communication, emotional intelligence, professionalism, and reliability.
• Proven ability to manage projects and improve processes, including analyzing performance data, prioritizing responsibilities, and implementing corrective actions.
• Willingness and ability to learn new business processes, financial workflows, and enterprise systems, including healthcare revenue cycle operations.
• Proficiency with Microsoft 365 and operational reporting systems, with the ability to use data to support decisions and improve team performance.
• Ability to meet organizational employment and compliance requirements, including clearance on State and Federal Exclusion Lists and no negative notes on NPDB lists.