Position Summary:

Provides information, referrals, and advocacy services to residents.

Duties And Responsibilities:

Within the limits of agency policy and practice, this position is authorized to carry out the following in a professional and ethical manner:

• Handles 24 hour crisis line on shift
• Facilitate services for residents
• Orients new residents to shelter procedures.
• Document all services and activities in resident files daily
• Read and follow agency and program policy manuals
• Successfully complete all training requirements
• Interact with residents on a daily basis a minimum of 3 hours per shift
• Assist with meal preparation, child care, chores as needed
• Complete safety checks of the shelter during shift
• Maintain shelter cleanliness
• Notify on-call worker in cases of emergency
• Restock supplies as needed
• Must be able to maintain professional boundaries.
• Will obtain and maintain CPR and First Aid Certification.
• Will attend New Service Provider Training.
• Other duties as assigned

Qualifications:

• Good verbal and written communication skills
• Computer proficiency with Microsoft Word.
• Good organizational skills.
• Ability to communicate with people from diverse cultures.
• Knowledge of services available within the community.
• Remain current on issues re: DV and Sexual Assault. 
• Ability to respond supportively to persons/clients in crisis.
• Ability to enter progress notes and statistics via computer. 

Minimum Education and Experience:

• High School Diploma or GED

Special Conditions of Employment:

• Valid Driver’s License, a working motor vehicle, and proof of current vehicle insurance.
• Undergo and successfully pass a State of Michigan LIEN Check and Central Registry Clearance.
• Pre-Employment Drug and Alcohol Screen.
• Negative TB Test upon hire with follow-up TB tests as required by Caring Connection policy.
• Undergo a background check with no recent felony convictions and no abuse/neglect convictions. 
• Must have the ability to work a flexible schedule including some evenings, weekends and holidays, as necessary.