Position: Site Assistant (Days) 

Reports to: Site Manager 

Location: Denver

Compensation: $22.06 hour, generous benefits including 401k matching, 100% employer-paid premiums for health, dental, vision; paid vacation, paid holidays; $40 cell phone stipend

The Site Assistants will work alongside the Site Manager and Site Coordinators to

to help create safe, stable, healing, and supportive Micro-Community (MC) shelter environments for community members, staff, volunteers and the broader community. Specifically, the Site Assistant will support the Site Coordinator and Site Manager in their leadership to the Micro-Community operations and programming as outlined below.

Expected schedule, specific tasks related to primary focus areas, as well as other responsibilities for this position are listed below:

Schedule/ Hours:

• 40 hrs/wk on site at MC, 10-hr shifts, 10:00 am - 8:30 pm
• Additional time will be spent in organizational meetings, meeting with external partners and coalitions, meeting with MC community members, etc.

Key Area #1 - Operations

Community Member Intake

• Orient new community members to program policies, rights, and responsibilities
• Complete intake documentation 
• Signed program agreement whereby community member acknowledges understanding and agreement to abide by all policies, rights, and responsibilities

Community Member Participation

• Complete and document daily community member check-ins
• Record community member participation with external partners

Accountability/Complaints/Compliance

• Ensure community member compliance with program agreements, and have accountability conversations with community members when they are not in compliance. Track and record these accountability conversations, follow up plans, etc.
• Communicate accountability concerns and significant policy violations to the Site Manager
• Support the Site Manager with community member exits when appropriate
• Communicate with community members while providing stable, trauma- informed interactions 
• Ensure information is distributed to community members effectively including external provider’s schedule, resources, etc.

Site Upkeep

Responsible for maintaining the cleanliness, safety and accountability of the site. 

• Hourly interior site walks
• External perimeter walks every two hours
• Daily cleaning of community spaces
• Daily cleaning of community bathrooms
• Snow Removal
• Weekly Checks of community member’s units

Documentation Responsibilities

• Complete incident reports.
• Maintain accurate site logs.
• Document and communicate shift updates.

Collaboration

Operations staff organize and host community events because building community is a top priority at our sites

Operations staff serve as a central point of connection between community members and resources such as case managers, medical providers, peer support, behavioral health services, and other partners.

Key Area #2 - Programming

Personal community member support

• Build relationships and establish rapport with community members
• Connect community members to case managers to help them progress towards housing and employment goals
• Connect community members to external partners who come to site
• Connect community members to personal crisis support as needed
• Coordinate community-building events

Supporting community members’ pathways to recovery

• Foster a recovery-supportive and trauma-informed environment
• Collaborate with case management, recovery resources, behavioral health services, and peer support as appropriate
• Encourage participation in recovery, wellness, and community-building activities
• Support community members in pursuing their individual recovery and wellness goals

Key Area #3 - Conflict Management and Crisis Response

Conflict Management and Resolution

• Promote conflict resolution among community members
• Ensure that conflict is managed and resolved in a non-violent manner
• Conduct mediated conversations with community members
• Documentation of conflict and crisis response 

Violence and Threat Response

• If violence or threats of violence happen onsite, coordinate with other staff members, de-escalate the situation to ensure site safety, deliver accountability when necessary, contact law enforcement if necessary, and document all actions taken.

Discharge community members as necessary in partnership with Site Manager 

Key Area #4 - Metrics and Reporting

• Complete HMIS data collection
• Complete Impact Stories and Reflective Journal entries monthly
• Support Site Manager with data collection and reporting as needed

Physical Requirements:

This position requires the ability to perform the essential functions of the role in both indoor and outdoor environments, with or without reasonable accommodation. Responsibilities include prolonged periods of standing and walking; lifting and carrying objects weighing up to 40 pounds; and packing, moving, and transporting community members' personal belongings during unit transitions or community member exits. The role also requires frequent reaching, bending, crouching, kneeling, and sufficient manual dexterity to operate tools, equipment, and technology. Visual and auditory abilities are necessary to safely perform job duties, respond to the environment, and maintain site safety. Employees must be able to work outdoors in a variety of weather conditions, including heat, rain, snow, and cold temperatures.

Cleaning Requirements:

The Site Assistant is responsible for maintaining a clean, safe, and welcoming environment for community members, staff, volunteers, and visitors in accordance with organizational and regulatory standards. Responsibilities include routine cleaning and sanitation of community spaces, bathrooms, offices, and other shared areas; sweeping, mopping, dusting, disinfecting surfaces, unclogging toilets, and removing trash. The position also requires the safe preparation, handling, and disposal of cleaning supplies and materials, as well as the proper use of cleaning equipment such as mops, buckets, and vacuums. Employees are expected to follow all safety, infection prevention, and hygiene protocols to reduce hazards and maintain a healthy living environment.

Other Responsibilities:

Colorado Village Collaborative is a collaborative organization where team members regularly support one another across programs. Additional responsibilities may be assigned to meet organizational needs while remaining aligned with the primary purpose of this role.

Qualifications:

• High School Diploma or equivalent
• Experience working in homelessness services, behavioral health, human services, or related fields is preferred
• Lived experience with homelessness is valued. At least one year of stable housing is preferred.
• Experience in operating computerized office equipment and telephones.
• Reliable transportation is required
• Cell phone to download and access CVC applications is required

Skills Needed:

• Cultural competency
• Time management with the ability to meet a timeline
• Excellent written and verbal communication
• Proficiency with computers and technology
• Google Workspace
• Administrative Skills
• Conflict Mediation/Resolution Skills
• Ability to relate to people from diverse backgrounds and experience
• Trauma-informed practice
• Creativity and flexibility
• Professional resilience and ability to remain calm under pressure
• Ability to make sound decisions independently when managers are not present
• Professional boundaries and confidentiality

Colorado Village Collaborative provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.