Supported Employment Manager

Salary $68,000-$72,000/year

Goodwill is seeking a results-oriented leader to oversee our Supported Employment Programs, including Visions and Strides.  This is an opportunity to lead high-impact programs, develop and support a talented team, strengthen key community and funding partnerships, and help individuals facing significant barriers to employment achieve meaningful and lasting success.  The ideal candidate will excel at building team culture across a dispersed workforce, navigating complex program requirements, solving challenges, and driving strong participant outcomes.
The Visions Program supports individuals with intellectual and developmental disabilities (IDD), while the Strides Program serves individuals experiencing serious and persistent mental illness, helping both populations achieve greater independence and success through employment. As the Supported Employment Manager, you will provide strategic and operational leadership for both programs, overseeing a team of employment professionals dedicated to changing lives through the power of work.  This position combines operational leadership, team development, community partnerships, and program growth.
As the Supported Employment Manager, you will:

• Lead, inspire, and support a dedicated team of Career Coaches and professionals who are helping individuals achieve greater independence, confidence, and success through meaningful work.
• Provide leadership across both the Visions and Strides programs, ensuring consistent service quality while recognizing and responding to the unique needs of the individuals each program serves.
• Shape the vision and direction of Goodwill's Supported Employment programs through strategic leadership, creative problem-solving, and a commitment to excellence.
• Mentor, develop, and empower staff through coaching, collaboration, and professional growth opportunities.
• Develop and maintain strong relationships with funders while ensuring program compliance with contractual and documentation requirements.
• Build strong partnerships with employers, referral sources, community organizations, funders, and other stakeholders.
• Foster a culture of engagement, accountability, and continuous improvement where both employees and participants can thrive.
• Champion individualized employment services that help participants identify their strengths, pursue their goals, and achieve long-term employment success.
• Use data, outcomes, and participant feedback to drive program excellence and measure community impact.
• Collaborate with Workforce Development leadership to identify new opportunities for growth, innovation, and service expansion.
• Ensure program operations, funding requirements, and documentation standards support sustainable, high-quality services.

Benefits:

• Full-time employees will receive up to 20 paid vacation days in the first year 

• Additional paid holidays vary by position and department 

• Dental, Vision, Life, Disability, and Accidental insurances available 

• Medical insurance available to full-time employees 

• 401k plan with employer match after the six months 

• Professional development and personal support services 

• One-on-one coaching to reach career and educational goals 

• Tuition reimbursement 

• 20% employee discount at the Greater Grand Rapids retail stores 

 The ideal candidate will possess:  

• Bachelor's degree in Human Services, Social Work, Psychology, Rehabilitation Counseling, Education, Business, or a related field (required).
• Five years of professional experience, including leadership, supervisory, or program management responsibilities.
• Experience working with individuals with disabilities, mental health conditions, or other barriers to employment preferred.
• Strong leadership, coaching, and team-building skills.
• Excellent problem-solving, strategic thinking, and analytical abilities.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities while maintaining a high level of organization and attention to detail.
• Experience managing budgets, contracts, or program performance metrics preferred.
• A passion for Goodwill's mission of changing lives and communities through the power of work.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.