CLASSIFICATION/STATUS: Exempt, Full Time, Permanent 

IMMEDIATE SUPERVISOR: Director of Project Management

SUPERVISORY RESPONSIBILITIES: Population Health Department 

WORK LOCATION: Hybrid (4 days/week on-site) 

PAY RANGE: Band 5 ($72,800 to $101,000 annual)

WHO YOU ARE: YOUR ROLE & IMPACT

Charles River Community Health’s mission is to partner with individuals and families so they can thrive and lead healthier lives by delivering the comprehensive, integrated, and equitable primary healthcare that matters most to them. The Manager of Quality and Population Health will be hands-on leading the Population Health team, working side by side with providers, nurses, medical assistants, and operations staff at both sites to improve, monitor, and report on quality measures and population health data that our care teams rely on.

The Manager of Quality and Population Health will carry out quality improvement projects with clinical leadership, run and interpret reports in Epic and Azara DRVS, and support our Practice Transformation work, value-based care contracts, and regulatory reporting. They will bring strong organization, clear communication, attention to detail, and the judgment to know when to escalate. 

YOUR RESPONSBILITIES

• Plan and lead quality improvement projects in partnership with clinical teams and in accordance with our health center wide definition of quality, as prioritized by clinical leadership, payers, and HRSA.
• Track performance against targets, identify gaps early, and bring recommended actions to clinical leadership.
• Support screening, prevention, and treatment initiatives, including breast cancer screening and follow-up, the Dana-Farber Cancer Institute partnership, and the HIV grant.
• Support patient safety and patient experience work, including reporting results and following up on action items, and working closely with the Associate Director of Risk and Compliance.
• In cooperation with the Clinical Reporting Analyst, serve as the primary point person for quality and population health reporting in Azara DRVS, from building and validating reports to explaining what the results mean.
• Produce timely, accurate dashboards and patient lists (e.g., care gap and outreach lists) that care teams can act on.
• Strengthen data quality by finding documentation and workflow issues that affect measures and working with staff to correct them.
• Coordinate with IT and EHR staff on report requests, data issues, and system changes that affect quality reporting.
• Act as the Population Health team's link to each site, attending care team huddles, site leadership meetings, and operations meetings to share data and gather input.
• Coach Providers, Nurses, Medical Assistants, Front Desk, and Community Health staff on reading their data and closing care gaps.
• Pilot and refine workflows population health-related topics with Workflow Improvement Committee, then help implement across both sites.
• Prepare and present quality data for ACO and managed care meetings, in partnership with senior leadership.
• Monitor contract quality metrics and support action plans when performance falls short.
• Coordinate risk adjustment and coding activities with Associate Director of Risk and Compliance to improve accurate diagnosis capture.
• Work with the Associate Director of Risk and Compliance to collect and submit clinical data for HRSA (including UDS), PCMH, and grant reporting.
• Hire, train, supervise, and evaluate Population Health team members, setting clear priorities and measurable goals.
• Build the team's skills in data, outreach, and improvement methods, and promote a culture of collaboration and service.
• Perform other duties as assigned by Director of Project Management or designee.

YOUR QUALIFICATIONS, COMPETENCIES, TRAITS

• Bachelor’s Degree in Nursing, Business Administration, Healthcare Administration, Public Health or a related field or equivalent experience required.
• 3+ years’ experience in Quality Improvement, Population Health, or clinical data analysis required.
• 1+ year supervisor experience or experience formally leading a team or project required, preferably in a healthcare setting.
• Must be curious, kind, and team-oriented.
• Experience running data reports required.
• Experience working with Epic EHR reporting and Azara DRVS highly preferred. 
• Experience working on or with primary care teams required.
• Familiarity with Federally Qualified Health Centers required.
• Strong analytical and computer skills, including Microsoft Office (Excel and Power Point) required.
• Must be flexible and adaptable with the ability to work independently.
• Must have demonstrated success working as part of a multi-disciplinary team including communicating and working with providers, nurses, and social workers.
• Experience with PCMH, value-based contracts, ACOs, or risk adjustment preferred.
• Excellent written and presentation skills, with the ability to engage, inspire, and build credibility.
• Must believe in the work we do with a passion to serve underserved populations in diverse settings.

WHO WE ARE & WHAT WE DO?

Charles River Community Health’s mission is to partner with individuals and families so they can thrive and lead healthier lives by delivering the comprehensive, integrated, and equitable primary healthcare that matters most to them.

CRCH is a comprehensive practice providing medical, pharmacy, dental, behavioral health, optical, and vision services to diverse underserved local communities. We serve over 14,000 patients annually. Ninety percent of those served are low income while over 70% need services in a language other than English.

We are committed to providing patients with timely access to the right care, at the right place and at the right time, collaborating with other organizations to connect patients with a comprehensive range of services and provide continuity of care, and creating new community partnerships to meet the changing needs of patients and the community.

We value caring for everyone with dignity, respect, and compassion, reducing cultural, financial and other barriers to care, and eliminating health care disparities for our patients. We also advocate for the needs of our patients, the community, and public health causes.

OUR PROMISE

If you are passionate about providing service excellence in a mission-driven, team-oriented, and progressive organization, you will find your career as the Manager of Quality and Population Health rewarding and impactful! You will also find a partner in your career path goals and trajectory!

OUR BENEFITS & PERKS

• Medical & Dental Insurance
• Short & Long-term Disability
• Insurance
• Generous Paid Time Off
• Flexible Spending Account
• Employee Assistance Program
• Fitness Reimbursement 
• Health Reimbursement Arrangement
• Professional Development
• Opportunities   
• Travel Reimbursement 
• Solid track record of developing and promoting employees internally!

Charles River Community Health is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, CRCH will better serve our local communities and continue to provide quality patient care and services. CRCH is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, CRCH prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.