Secondary Markets Manager leads daily lock desk and secondary marketing operations, ensuring accurate pricing, timely locks, strong controls, and consistent service. Reporting to the VP of Capital Markets, this role supervises the Secondary Marketing and Lock Desk team, strengthens West Coast coverage, and supports margin monitoring and loan sale execution. The manager will cross-train on critical Capital Markets functions to improve continuity and reduce operational risk.

Essential Duties & Responsibilities

Responsibilities are organized by performance, administration, collaboration, and continuous improvement.

Performance

• Oversee new locks, extensions, relocks, float-downs, pricing adjustments, and investor commitments; ensure accurate and timely execution.
• Monitor lock expirations, pricing margins, profitability, pipeline activity, and execution opportunities to reduce errors and unnecessary costs.

Administrative

• Maintain lock desk procedures, controls, exception logs, and quality checks, including review of loan milestones and closing-document impacts.
• Supervise and coach the team, monitor service levels, document workflows, and report operational performance and pricing exceptions.

Collaborative

• Coordinate with Operations, Post Closing, Finance, investors, and hedging partners to resolve pricing, delivery, and execution issues.
• Support the VP of Capital Markets with investor relationships, loan sales, margin analysis, and West Coast operational coverage.

Creative

• Identify process improvements and automation opportunities across pricing, reporting, lock management, and quality control.
• Cross-train progressively on pipeline hedging, agency pooling and delivery, loan sales, and Ginnie Mae administration.

Other

• Perform other related duties consistent with the role and business needs.
• Support departmental continuity, cross-training, and special Capital Markets initiatives.

Education

• Bachelor’s degree in finance, Business, Economics, or related field preferred; equivalent relevant experience considered. Advanced degree a plus.

Experience

• Five or more years of mortgage banking experience, preferably in Secondary Marketing, Capital Markets, or Lock Desk operations.
• Strong experience with mortgage pricing, rate locks, investor guidelines, product/pricing engines (Optimal Blue preferred), and team leadership.

Knowledge, Skills, and Abilities

Strong analytical judgment, attention to detail, accountability, communication, and coaching skills. Knowledge of margin management, loan sale execution, and operational risk controls; ability to prioritize in a deadline-driven environment and improve processes through technology and automation.

Working Conditions

• Hybrid professional office environment based in Las Vegas, Nevada, with regular in-office presence and West Coast business-hour coverage.
• Frequent use of computers and standard office equipment.
• Occasional travel may be required based on business needs  
• Regular interaction with employees, managers, vendors, and/or external agencies.

Equal Employment Opportunity Statement

The Company is committed to providing equal employment opportunities and maintaining a workplace free from discrimination. Employment decisions are based on qualifications, performance, business needs, and applicable legal requirements. The Company prohibits discrimination based on ethnic or national origin, gender, age, disability, social condition, health status, religion, migration status, opinions, marital status, or any other characteristic protected by applicable law.