Responsibilities:?  

Program Leadership & Participant Support  

• Ensure services and supports outlined in Individual Support Plans (ISPs) are delivered consistently, effectively, and as prescribed.? 
• Ensure staff implement all Individual Support Plans, Behavioral Support Plans, and other participant-specific programming.? 
• Proactively identify and eliminate barriers to quality services while promoting operational efficiency.? 
• Work with staff as needed to meet participant needs and provide direct support.? 
• Maintain positive relationships with participants' families, guardians, county boards, and community partners.? 
• Oversee the admissions review process for Community Living participants.? 

Team Leadership & Staff Development  

• Lead, mentor, coach, and develop managers, program leaders, and Direct Support Professionals.? 
• Conduct regular one-on-one meetings with direct reports and support ongoing professional development.? 
• Oversee hiring, onboarding, performance management, disciplinary actions, investigations, and termination processes.? 
• Facilitate hands-on training, support, feedback, and supervision throughout the program.? 
• Foster a positive, collaborative work environment aligned with Bittersweet's Core Values.? 
• Collaborate with staffing managers to complete schedules and meet staffing needs.? 
• Provide leadership presence across shifts, including?on-call responsibilities? 

Operations, Compliance & Financial Management  

• Manage county and state reporting requirements, including Monthly Rate Calculators (MRCs) and Electronic Visit Verification (EVV) documentation.? 
• Monitor program budgets, revenues, and expenses to ensure fiscal responsibility.? 
• Assist the Finance Department with funding discrepancies and county-level billing issues.? 
• Maintain current knowledge of Ohio Department of Developmental Disabilities (DODD), Medicaid, CMS, and other applicable regulations.? 
• Ensure compliance with all organizational policies, procedures, and regulatory requirements.? 
• Support incident management, investigations, and reporting, including Major Unusual Incidents (MUIs).? 

Qualifications  

Education & Experience  

• Bachelor's Degree required; master's degree preferred. Equivalent combination of education and relevant experience may be considered.? 
• Minimum of 3-5 years of leadership or supervisory experience.? 
• Experience working with individuals with autism and/or developmental disabilities required.? 
• Understanding of state and federal funding systems, regulatory requirements, and service delivery models required.? 

Skills  

• Strong leadership, coaching, and supervisory abilities.? 
• Excellent organizational, analytical, and problem-solving skills.? 
• Exceptional written and verbal communication skills.  
• Ability to manage multiple priorities in a fast-paced environment.? 
• Strong conflict resolution and decision-making skills.? 
• Ability to lead teams through change while maintaining a positive culture.? 
• High degree of professionalism, integrity, and confidentiality.? 
• Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, Teams, and SharePoint.? 

Additional Requirements  

• Valid driver's license, reliable transportation, and eligibility for coverage under Bittersweet's vehicle insurance policy.? 
• Flexibility to meet operational needs, including evenings, weekends, and on-call responsibilities.