Client Services Coordinator

Location: Remote/Work from home within the United States

Department: Operations

Reports to: O&M Service Manager 

Employment Type: Hourly/Full-time

Salary Range: $23.07-$28.84 per hour

About GRID Alternatives

GRID Alternatives is a national leader in making clean, affordable solar power and solar jobs accessible to low-income communities and communities of color. GRID is an entrepreneurial, high-growth non-profit organization that provides direct solar installation and project development; clean mobility options; workforce training and service-learning opportunities; and low-income solar policy advocacy.

Our Vision: a rapid, equitable transition to a world powered by renewable energy that benefits everyone. 

Our Mission: to build community-powered solutions to advance economic and environmental justice through renewable energy.

What it's like to work at GRID…

The work is meaningful. The people are real. And there’s a lot more to working at GRID than what’s listed on a job description.

We believe our employees have a whole life outside of work. We support learning, growth, collaboration, and well-being—and we value the different experiences and perspectives people bring to the work.

We’re a mission-driven organization, but we’re also human. We’re looking for people who care about the work, are willing to collaborate, roll up their sleeves, and help us build a more equitable clean energy future.

About the Role

In this role you will (essential responsibilities):

• Coordinate with utilities for approvals and scheduling for staff
• Speak with clients and schedule installations, service cases and inspections for regional construction staff
• Schedule inspections, main service panel upgrades, and meter releases with the utilities and jurisdictions.
• Assists in preparation of monthly departmental meetings
• Improve the efficiency and effectiveness of the department by taking the initiative to identify potential roadblocks while creating solutions
• Always exhibits polite and professional communication via phone, e-mail, and mail
• Check installed job files to ensure completion status
• Use software systems such as Salesforce, Haystack, Paycom, Adobe, Google suite, etc. to help track and modify information and documents
• Remaining continuously invested in the development of Office Culture.
• Possesses the willingness to take on other tasks, as needed, to make solar happen for low-income families
• Support construction staff by updating salesforce (data entry), google drive, calendars, (app support), and quality control Site Capture photos
• Work across departments ensuring that all required paperwork is properly completed for jurisdiction inspections, inspections, and service cases.
• Manage a document containing the inspection requirements for the team
• Help improve the efficiency and effectiveness of GRID Central Valleys’ office operations by taking the initiative to identify potential roadblocks and then create solutions to manage and organize these area Provide general administrative support to the Construction department

What You’ll Bring

We’re looking for someone who brings the skills, experience, and perspective needed to be successful in this role.

Your Areas of knowledge and expertise

• Strong “customer service” skills with both internal and external stakeholders
• Good writing skills
• Fluent in English and Spanish
• Working knowledge of Microsoft Office and Google Suite
• Ability to create and manage processes
• High degree of attention to detail and organization
• Analyzing information
• Ability to problem solve
• Possess a valid driver’s license

Equivalent combinations of education and experience may be considered where appropriate.

It would be great if you had:

• 1 year of experience with project coordination
• Familiar with Salesforce or other CRM platform
• Previous experience in the construction industry or project management
• Data entry experience

Don’t meet every preferred qualification? We still encourage you to apply. We know that great candidates don’t always check every box.

Why You’ll Want to Work Here

We believe the work matters—and so do the people doing it.

Compensation:

The salary range for this full-time position is $23.07-$28.84 per hour. The actual starting salary offered will vary based on job-related knowledge, skills, experience, location, and internal equity.

Benefits

Our benefits are designed to support your health, financial well-being, time away from work, and life outside of work. Benefits include:

• Medical, dental, and vision/eye care insurance
• 5 weeks of paid time off (PTO)
• 12 paid holidays
• 403(b) retirement plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• AD&D insurance
• Commuter benefits
• Employee Affinity Groups

Connection & Community

Our Employee Affinity Groups provide opportunities to build community, connect around shared experiences and interests, celebrate different perspectives, and create meaningful connections across GRID.

Where You’ll Work & Where the Work May Take You

The ideal candidate will be based in Remote/Work From Home within the UNITED STATES.

This position may involve up to 10% travel to regional offices, project sites, organization-wide gatherings, team-building activities, or other events.

MAY work evenings/weekends

GRID Alternatives may provide vehicles for work-related travel and/or reimburse employees for approved use of a personal vehicle. Employees who drive for work must have a valid driver's license and a good driving record.

A Note for California Applicants

For positions requiring a pre-employment drug screening, California applicants must be able to pass a screening for substances that are illegal under applicable California law, including amphetamine, cocaine metabolites, opiates, and PCP.

Need an Accommodation? We’re Here to Help.

If you need a reasonable accommodation during the application, interview, pre-employment testing, or employee selection process, please contact RECRUITING@GRIDALTERNATIVES.ORG.

We want everyone to have a fair and equitable opportunity to participate in our hiring process.

Ready to Apply?

If this sounds like a role where you could make an impact, we’d love to hear from you.

Due to the volume of applications we receive, we are unable to accept mailed or emailed applications.

Our Commitment to Equity, Inclusion & Diversity

GRID Alternatives is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, or genetics.

We know that great candidates don’t always check every box. Because equity, inclusion, and diversity (EID) are an important part of who we are, we encourage people from all backgrounds, identities, and experiences to apply—even if you don’t meet every preferred qualification.

Everyone at GRID Alternatives is expected to contribute to a workplace where people feel respected, included, valued, and able to do their best work.