Job Title: Operations Accounting Support

Reports To: Operational Accounting Manager

About Cross Street:

Cross Street is a Chicago-based real estate services firm built on a strong foundation of property operations and client service. We bring together institutional-level experience with an entrepreneurial mindset to support owners and investors across residential portfolios. 

From property management to brokerage and advisory, our team takes a hands-on, accountable approach focused on long-term value for both our clients and the residents who call these communities home. 

Job Overview:

The Operations Accounting Support role serves as a bridge between Operations and the Accounting team, providing day-to-day administrative and accounting support to help ensure processes are completed accurately, efficiently, and timely.

This role is intended to provide hands on support where Accounting and Operations overlap, helping reduce bottlenecks, improve communication, and ensure daily tasks are completed accurately and timely.

Primary Responsibilities:

Headquarters Mail & Distribution

• Manage incoming mail for Headquarters and ensure items are routed to the appropriate team or individual
• Manage outgoing mail and assist with timely distribution 
• Assist with mailing utility bills, vendor checks, tenant refunds, and other accounting correspondence
• Prepare and send USPS tracking envelopes and other tracked mail as needed
• Help ensure sensitive financial documents and payments are handled and distributed appropriately

Vendor Support

• Assist with setting up new vendors and ensuring required information and documentation is received
• Assist the Accounting team with vendor outreach and follow-up
• Follow up with vendors regarding expired Certificates of Insurance (COIs)
• Assist vendors with EFT setup and obtaining required banking information

Accounting Receivables Support

• Provide day today support to the Accounts Receivable team
• Assist with researching and resolving resident/account questions and discrepancies
• Support various receivables processes
• Help ensure outstanding items are communicated to the appropriate team members for resolution

Third-Party Collections Support

• Assist with third-party collection processes and related follow-up
• Assist with researching account questions and discrepancies related to collection activity
• Pay ready booking receipts to tenant ledgers, write -off balances and confirming balances are accurate. 

Accounting & Operations Support

• Serve as a point of contact between Operations and Accounting for day to day requests and questions. Ledger adjustments, reviews and assistance.
• Assist the Accounting team with various administrative and accounting related tasks as needed
• Take on additional responsibilities as the role develops and the needs of the Accounting and Operations teams evolve
• Point of contact for offshore team guidance 

Qualifications: 

• Strong organization and attention to detail
• Ability to manage multiple priorities and deadlines
• Strong communication and follow-up skills
• Ability to work independently while knowing when to escalate questions
• Comfortable working with confidential financial information
• Basic understanding of accounting processes preferred
• Experience with Accounts Receivable, Accounts Payable, vendor management, or property management accounting is a plus

Availability and Work Hours:

• Must be available to handle requests as needed outside of normal business hours
• Ability to access emails and call on weekends and be available to resolve issues as needed
• Fully onsite position 

What We Offer

• Compensation: $24.04-$26.44/hourly
• FLSA STATUS – non exempt  
• Comprehensive benefits package including Medical (BCBS), Dental and Vision Insurance
• Eligibility for participation in a 401(k) plan 
• Paid time off including vacation and sick days 
• Company paid Holidays and your Birthday off 
• A collaborative and entrepreneurial culture committed to innovation and career growth.

Cross Street is an equal opportunity employer and considers all qualified applicants without regard to any characteristic protected by federal, state, or local law. Reasonable accommodations are available upon request by contacting people-culture@yourcrossstreet.com.