The IT Specialist II will be responsible for supporting and assisting with the administration of the Electronic Health Record (EHR) and IT systems. This position will help ensure that the EHR system is utilized effectively and efficiently and that providers and staff in Medical, Dental, Behavioral Health, Lab, and Administration are able to use the system competently through regular and ongoing support.

The IT Specialist II will assist the IT Director and Systems Administrator in ensuring that systems meet all regulatory requirements and will work with vendors to support system stability and functionality. This position will also provide EHR portal support to the general public.

In addition, the IT Specialist II will be responsible for general IT help desk duties, including desktop support, account support, general application support, and IT projects as assigned. The position is also responsible for staff training and education, including providing one-on-one basic system education to new hires. Limited and occasional after-hours work and on-call support will also be required.

Experience and Skill Requirements: The following experience and skills are considered essential: 

• A minimum of three years of experience in an IT help desk required. 

• Experience in Windows Server, Active Directory, networking concepts, and general IT concepts. 

• Must be able to communicate and train individuals on moderately complex computer software functions. 

• Proficiency in all Microsoft applications and large-scale automated systems (such as EHR). 

• Excellent interpersonal skills with demonstrated ability to partner with internal customers and guide them through challenging projects. 

• Ability to handle multiple tasks, set appropriate priorities and accomplish moderately complex assignments in a thorough and timely manner. 

• Demonstrated ability to manage time and set priories. 

• Ability to work independently with little supervision. 

Education Requirements: The following education requirements are considered essential: 

• Associate's Degree in Computer Science, Healthcare, or related area, or the equivalent in related education and / or experience, required. 

• Maintains professional and technical knowledge level through attendance in industry workshops and seminars, and other information media; e.g., webinars, trade periodicals, on-line discussion groups.