Our customer service representative will serve as the main point of contact for assigned customers, managing orders, shipment updates, pricing, invoicing, and issue resolution from start to finish. You’ll work closely with production, planning, warehouse, and shipping teams, with export and international freight experience being a major plus. 

Location: Simpsonville, SC

Shift: M-F 8am-5pm. 5 days/week in person

Benefits: 

• Paid vacation plus 12 paid holidays 
• Up to 7% 401K match  
• Medical, dental, and vision benefits starting day one 
• Additional disability, life insurance, and supplemental plans 

• 1+ year work experience in manufacturing customer service 
• High school diploma or GED equivalency 
• Bachelors degree in business field preferred 
• Strong verbal, written, interpersonal communication skills, and exceptional attention to detail; thrives in team environment 
• Strong computer proficiency in MS Office, Email system, Order systems (D365, SAP) 

What you will do:

• Manage 10–15 assigned customer accounts, building strong relationships and serving as their primary point of contact. 
• Process customer purchase orders and sales orders, ensuring pricing, quantities, shipping details, and invoicing information are accurate. 
• Coordinate with production planning, warehouse, shipping, and logistics teams to ensure orders are completed and delivered on time. 
• Monitor daily shipping schedules, backorders, and delays, and proactively communicate order or delivery updates to customers. 
• Respond to customer questions, complaints, material issues, and special requests, primarily through email and Microsoft Teams. 
• Review orders and contracts for accuracy and resolve discrepancies involving pricing, materials, delivery requirements, or other order details. 
• Support international and export shipments, including freight coordination, export documentation, routing, INCOTerms, customs requirements, and shipment tracking. 
• Prioritize multiple customer needs and orders simultaneously while working cross-functionally to resolve issues and provide a high level of customer service. 

Physical Requirements: 

This position requires periods of prolonged sitting at a desk and working on a computer. Some lifting and/or moving up to 15-50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Additional Information: Fitesa offers a great work environment, professional development, challenging careers, and competitive compensation. Fitesa is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen. Eligibility to apply is in accordance with Fitesa hiring policies and practices. Please contact Fitesa HR with questions regarding eligibility. 

• This position is based in the United States. International transfers are not available for this position. 
• The Company does not provide sponsorship for employment visas or other work authorization for this position, now or in the future.