Job Title: Resident Services and Youth Program Coordinator 

Reports to: Director of Resident Services 

Employee Status: Full-Time, Hourly - Non-Exempt 

Work Location: Janie's Garden 

Job Summary: 

The Resident Services and Youth Program Coordinator is assigned to Janie's Garden and is primarily responsible for planning, coordinating, and delivering safe, engaging after-school, summer, and enrichment programming for youth. The position also supports adult residents and families by connecting them with services and resources that strengthen quality of life, education, economic mobility, and self-sufficiency. 

The Coordinator must be a dependable, responsible, and organized self-starter who can manage daily responsibilities with limited direct supervision. The position requires a genuine commitment to serving low-income families, the ability to establish trusting relationships with children and adults, and the ability to work collaboratively with colleagues, parents, community partners, and service providers. The Coordinator maintains accurate program records, supports compliance with applicable funder and program requirements, and contributes to a positive community environment for residents and neighbors, reporting directly to Director of Resident Services but also collaborating closely with Janie’s Property Management. 

Education/Certification Requirements: 

The qualified applicant will have an Associate's degree from an accredited college or university. A four-year undergraduate degree in social work, human services, education, youth development, or a related field is preferable. Completion of the Self-Sufficiency Service Coordination class and passing the exam by Nan McKay is required within 180 days of hire. First Aid, CPR, and AED certification must be obtained within 90 days of hire. 

Qualifications: 

This position is assigned to the Janie's Garden community and requires a valid Florida driver's license, eligibility for coverage under Authority fleet auto insurance, and the ability to pass a pre-employment drug screening. Because the position works directly with children, the selected candidate must successfully obtain and maintain a Level 2 background clearance as a condition of employment. The person must have schedule flexibility to support after-school, evening, summer, field-trip, and other program needs when required. 

Knowledge and Skills: 

1. Strong organizational, planning, facilitation, follow-through, and time-management skills. 

2. Ability to network and develop relationships with external partners. 

3. Ability to effectively write letters and reports, maintain documentation and complete required forms. 

4. Ability to use necessary office equipment, computers and standard software, including Word and Excel. 

5. Knowledge of research techniques, sources and availability of information. 

6. Ability to establish trusting, respectful relationships with children, parents, adult residents, and families from varied backgrounds. 

7. Ability to use discretion and maintain confidential information. 

8. Dependable, responsible, and self-directed, with the ability to organize work, exercise sound judgment, take initiative, and complete assignments with limited direct supervision. 

9. Ability to supervise groups of children, maintain appropriate boundaries and respond quickly to conflict or safety concerns. 

10. Demonstrated commitment to serving low-income families and the ability to work collaboratively with colleagues, residents, families, public officials, community partners, and the general public. 

Duties/Responsibilities of Position

1. Plan, coordinate, implement, and evaluate after-school, summer, and enrichment programming for youth at Janie’s Garden.
2. Develop diverse academic, recreational, social-emotional, and enrichment activities for youth that are age-appropriate and responsive to participant needs.
3. Provide attentive supervision of youth participants and maintain a safe, welcoming, fun, and developmentally appropriate program environment.
4. Organize field trips and special activities, including coordinating venues, obtaining required approvals, arranging staff coverage, communicating with families, and maintaining appropriate safety practices.
5. Actively recruit youth and families and promote resident services and Youth Thrive programming through consistent community engagement and information sharing.
6. Maintain timely and accurate participant attendance, referrals, service activity, academic information when applicable, outcomes, and other records required by SHA and program funders.
7. Respond appropriately to conflicts, emergencies, and unsafe situations using sound judgment and established procedures.
8. Establish and maintain positive working relationships with residents, parents and guardians, staff, funders, licensing agencies, volunteers, and community partners.
9. Maintain program equipment, supplies, inventories, and organized program spaces; support the cleanliness and readiness of assigned facilities.
10. Welcome new residents and maintain contact with existing residents. Explain available resident services, youth programming, and the Coordinator’s role in connecting families with resources.
11. Identify, assess, select, develop, and maintain referral partnerships with local service resource agencies that effectively assist residents in achieving their life-opportunity objectives.
12. Identify and assess individual and family needs when appropriate; inform residents of available resources and provide support in accessing services successfully.
13. Develop supportive professional relationships with residents that help them enhance their quality of life and take steps toward self-sufficiency.
14. Assist as needed with recruitment and information distribution for the ROSS program and other resident opportunity programs.
15. Maintain SHA and applicable funder standards and perform other reasonably related duties as assigned by the Director of Resident Services.

Demands/Environment: 

Work is performed in office, residential community, youth program, and community settings. The position may involve travel to resident homes, properties, meetings, conferences, workshops, field trips, and program venues. Duties require periods of sitting as well as frequent walking, bending, reaching, and active supervision of youth. The employee must be able to remain physically active for extended periods and work outdoors in varied weather conditions during recreational activities, field trips, and seasonal programming. Work includes the normal risks and discomforts associated with office and community-based environments. 

This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification. All incumbents may not perform all job duties listed, and some incumbents may perform duties that are not listed. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.