Responsibilities: Program Leadership & Participant Support 

• Ensure services and supports outlined in Individual Support Plans (ISPs) are delivered consistently, effectively, and as prescribed.
• Ensure staff implement all Individual Support Plans, Behavioral Support Plans, and other participant-specific programming.
• Proactively identify and eliminate barriers to quality services while promoting operational efficiency.
• Work with staff as needed to meet participant needs and provide direct support. 
• Maintain positive relationships with participants' families, guardians, county boards, and community partners
• Oversee the admissions review process for Community Living participants 

Team Leadership & Staff Development 

• Lead, mentor, coach, and develop managers, program leaders, and Direct Support Professionals.
• Conduct regular one-on-one meetings with direct reports and support ongoing professional development.
• Oversee hiring, onboarding, performance management, disciplinary actions, investigations, and termination processes.
• Facilitate hands-on training, support, feedback, and supervision throughout the program. 
• Foster a positive, collaborative work environment aligned with Bittersweet's Core Values.
• Collaborate with staffing managers to complete schedules and meet staffing needs.
• Provide leadership presence across shifts, including on-call responsibilities.
• Operations, Compliance & Financial Management  
• Manage county and state reporting requirements, including Monthly Rate Calculators (MRCs) and Electronic Visit Verification (EVV) documentation. 
• Monitor program budgets, revenues, and expenses to ensure fiscal responsibility
• Assist the Finance Department with funding discrepancies and county-level billing issues.
• Maintain current knowledge of Ohio Department of Developmental Disabilities (DODD), Medicaid, CMS, and other applicable regulations. 
• Ensure compliance with all organizational policies, procedures, and regulatory requirements. 
• Support incident management, investigations, and reporting, including Major Unusual Incidents (MUIs). 

Qualifications: Education & Experience 

• Bachelor's Degree required; master's degree preferred. 
• Equivalent combination of education and relevant experience may be considered. 
• Minimum of 3-5 years of leadership or supervisory experience.
• Experience working with individuals with autism and/or developmental disabilities required.
• Understanding of state and federal funding systems, regulatory requirements, and service delivery models required.

Skills 

• Strong leadership, coaching, and supervisory abilities.
• Excellent organizational, analytical, and problem-solving skills. 
• Exceptional written and verbal communication skills.  
• Ability to manage multiple priorities in a fast-paced environment.
• Strong conflict resolution and decision-making skills.
• Ability to lead teams through change while maintaining a positive culture.
• High degree of professionalism, integrity, and confidentiality.
• Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, Teams, and SharePoint 

Additional Requirements 

• Valid driver's license, reliable transportation, and eligibility for coverage under Bittersweet's vehicle insurance policy. 
• Flexibility to meet operational needs, including evenings, weekends, and on-call responsibilities.