Title: Open Access Engagement Case Manager

Location: Manchester, NH

Job Type: Full-time (40 hours/week)

About Us: 

Everyone deserves to feel healthy in both body and mind. Here at The Mental Health Center, we’re committed to helping you understand mental illness and get on the road to recovery. Our programs and services aim to restore health and improve quality of life. We believe each staff member plays an integral role in fulfilling our mission to provide the highest quality of care possible. We know our employees are the key to our success and we currently have job opportunities available so YOU too can become part of our successful, energetic, and dedicated organization!  We are also proud to be a recipient of The Bell Seal Certification for Workplace Mental Health, recognizing our commitment to creating a mentally healthy, supportive, and inclusive work environment

Job Description:

The Mental Health Center of Greater Manchester is seeking an Open Access Engagement Case Manager to support patients who have completed an intake and are waiting to begin services. The case manager maintains contact with patients, helps them access community resources, and coordinates with the intake team. They also close the loop on referrals by confirming whether patients connected with the recommended services and following up when additional help is needed.

Duties and Responsibilities:

• Provide targeted case management, including needs assessments, care planning, monitoring and follow-up, and referrals to community resources for patients awaiting team assignment.
• Provides evidence-based therapeutic services to patients after intake while they wait for team assignment, in community settings, patients’ homes, by telehealth, or in the office
• Ensures accurate and timely documentation of all services provided to patients in the electronic medical record, and completes all documentation required by the state, insurers, and the agency.
• Attends team meetings, supervision, staff meetings, and required trainings.
• Communicates with other teams regarding patient needs and updates

Knowledge, Skills, and Abilities:

• Ability to think critically and ensure actions and decisions align with the code of ethics, agency policies and procedures, and the state He-M rules governing Community Mental Health Centers
• Knowledge of, or willingness to learn about, thought disorders, mood disorders, and substance use disorders
• Strong communication skills
• Time management and organizational skills
• Ability to work collaboratively with multidisciplinary team members and patients, and to use electronic medical records
• Comfort with transporting patients in your personal vehicle and visiting patients in their homes
• Ability to provide services in person during the workday and attend in-person team meetings
• Computer and mobile device skills, including Microsoft Outlook, Microsoft Teams, and iPhone

Education:

A minimum of a bachelor’s degree is required

Experience:

• A minimum of one year of relevant experience

Qualifications:

• Must have completed at least one year of work in psychiatric or mental health services.
• Must possess a valid driver’s license and an automobile with liability insurance in the amount of $100,00/person $300,000/accident
• Must have fundamental computer skills to process email and access client information.

Skills and Competencies: 

• Commitment to teamwork
• Self-starter who works well independently
• Strong time management and organizational skills
• Excellent communication skills with co-workers, staff, clients, and community partners

Benefits: 

• Health Insurance
• Dental Coverage
• Vision Coverage
• Personal Time Off (PTO)
• Extended Illness Leave (EIL)
• 7 Paid Holidays
• 403(b) Retirement Plan
• Tuition Assistance
• Short- and Long-Term Disability
• Life Insurance
• Flexible Spending Accounts (FSAs) for Medical and Dependent Care 
• Flexible Work Options
• Employee Assistance Program (EAP) 
• Company Discounts 
• Employee Recognition Events  
• Competitive Salaries 

*Supervision towards Clinical Licensure
*Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program 

Equal Opportunity Employer: 

We are an equal opportunity employer and value diversity at our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.