POSITION SUMMARY: The Health & Wellness Associate Engagement Director supports the development and daily operations of health, wellness, and cause-driven programs that advance the YMCA’s mission. This position provides leadership in program quality, staff development, member engagement, and departmental operations while fostering an inclusive environment, strengthening community partnerships, and ensuring safe, high-quality programs that positively impact the community.

OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. 

ESSENTIAL FUNCTIONS:

1. Provide exceptional customer service to members, staff, volunteers, and guests by building positive relationships, communicating effectively, responding to inquiries promptly, and demonstrating Listen First skills.

2. Support and advance the YMCA’s mission of Youth Development, Healthy Living, and Social Responsibility while modeling the core values of Caring, Honesty, Respect, and Responsibility.

3. Develop, implement, and maintain branch-specific health, wellness, and cause-driven programs for all ages. Monitor participation, compile statistics, evaluate effectiveness, and identify opportunities for continuous improvement.

4. Recruit, hire, train, supervise, schedule, and develop department employees and volunteers. Provide coaching, performance feedback, and evaluations while fostering engagement, retention, and alignment with the YMCA’s mission.

5. Lead, direct, or instruct activities, classes, and shifts as needed to ensure program continuity, adequate staffing, and effective daily operations. Support other branch departments as necessary to maintain a positive member experience.

6. Build and monitor the annual Healthy Living budget, review expenditures, implement adjustments as appropriate, and assist with annual budget development, financial planning, and responsible resource allocation.

7. Support the YMCA’s annual campaign by recruiting campaigners, participating in planning committees, developing staff and volunteer ambassadors, strengthening donor relationships, and communicating community needs, YMCA initiatives, and impact.

8. Support marketing and promotional efforts by maintaining accurate website and program information, representing the YMCA at community events, delivering presentations, and promoting awareness of its charitable mission, programs, services, and impact.

9. Build and maintain collaborative relationships with YMCA branches, directors, community organizations, and educational partners. Develop internship opportunities and support shared initiatives that advance the YMCA’s mission. 

10. Promote an inclusive environment where members, staff, volunteers, and guests feel welcomed, respected, and valued.

11. Ensure programs, activities, and departmental operations meet established YMCA standards for quality, safety, and risk management. Follow applicable safety policies and emergency response procedures.

12. Collaborate with branch leadership to maintain a clean, safe, and welcoming environment. Coordinate daily cleanliness needs and support quarterly deep-cleaning, preventative maintenance, and facility improvement efforts.

13. Understand and comply with YMCA policies, procedures, and guidelines, including employee, director, and department handbooks, emergency response plans, and Human Resources, Finance, and payroll requirements.

14. Participate in management team meetings, assigned committees, special events, and branch initiatives. Apply established YMCA competencies in leadership, decision-making, staff interactions, and program operations.

15. Pursue ongoing professional growth through training, research, conferences, and other learning opportunities. Identify and implement improvements to departmental processes, program delivery, staff effectiveness, and the member experience in alignment with YMCA strategic priorities.

16. Perform other related duties as assigned by the supervisor.

QUALIFICATIONS:

· High school diploma and minimum of 2 years in fitness programing and supervisory experience or equivalent combination of education and experience.

· Ability to obtain their Personal Training Certification and GroupEx Certification within 1 year

· Excellent oral and written communication skills

· Interpersonal & coaching skills

· Supervisory experience is a plus

· CPR/First Aid Certification within 30 days

· Ability to respond to safety and emergency situations

· Computer Skills in Microsoft Office, Paylocity, MemberWorks, SGA