Information Technology Infrastructure and Security Engineer

Starting Salary: $57,600–$72,000 Annually

Achievement Centers for Children (ACC) is seeking an experienced Information Technology Infrastructure and Security Engineer to help strengthen, secure, and advance our technology infrastructure across multiple locations.

In this role, you will serve as a senior technical resource responsible for enterprise infrastructure, cybersecurity, cloud systems, and technology governance supporting ACC and North Coast Therapy Associates (NCTA).

Working closely with the Vice President of Information Technology and Project Management, you will help maintain reliable and secure technology systems, implement enterprise-wide security standards, support technology modernization, and identify opportunities to improve operational efficiency through automation and emerging technologies.

This is an opportunity for a hands-on technology professional who enjoys solving complex challenges, strengthening organizational security, and making a meaningful impact in a mission-driven environment.

Key Responsibilities

Infrastructure and Systems Engineering

• Design, configure, maintain, and troubleshoot multi-site networks, firewalls, switches, wireless systems, and VPNs.
• Administer Windows Server, Hyper-V, Active Directory, DNS, DHCP, and Group Policy.
• Manage Microsoft 365, Entra ID, Exchange Online, SharePoint, OneDrive, Teams, and related cloud technologies.
• Support telecommunications, physical security technology, and enterprise applications.
• Coordinate complex technical implementations and escalations with external vendors.

Cybersecurity and Technology Governance

• Implement and maintain enterprise security standards, including Multi-Factor Authentication (MFA), Single Sign-On (SSO), and role-based access controls.
• Support centralized identity and access management across organizational systems.
• Monitor endpoint security, vulnerability management, patching, and data protection controls.
• Conduct technical security reviews, investigate incidents, and recommend corrective actions.
• Maintain enterprise backup systems and support disaster recovery and business continuity planning.

Technology Innovation and Automation

• Evaluate emerging technologies, including artificial intelligence, cloud solutions, and workflow automation.
• Develop scripts and automated processes to improve system administration and operational efficiency.
• Support secure technology integrations and enterprise application improvements.
• Contribute technical recommendations to infrastructure modernization and long-term technology planning.

Advanced Technical Support and Collaboration

• Serve as the primary Tier 3 escalation resource for complex infrastructure, cybersecurity, and enterprise systems issues.
• Conduct root-cause analysis and implement sustainable solutions to recurring technical challenges.
• Maintain technical documentation, network diagrams, and system recovery procedures.
• Provide technical guidance, mentoring, and cross-training to IT support professionals.
• Participate in infrastructure projects, technology implementations, and system improvements.

Compensation

The starting salary range for this full-time position is $57,600–$72,000 annually. Starting compensation will be determined based on the selected candidate's qualifications, relevant experience, and demonstrated technical competencies.

Why Join ACC?

At Achievement Centers for Children, technology plays an essential role in supporting the programs, services, and professionals who make a difference in the lives of children, adults, and families.

As part of our IT team, you will have the opportunity to strengthen enterprise systems, contribute to technology innovation, and support an organization committed to improving the lives of people with disabilities and their families.

Education and Experience

• Associate or bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field. Equivalent progressive technical experience and relevant certifications may be considered.
• Minimum of five years of progressively responsible, hands-on experience in systems engineering, network administration, cloud infrastructure, and cybersecurity.
• Experience supporting multi-site technology environments and resolving complex technical issues.
• Experience with enterprise application security, identity and access management, and technical mentoring preferred.

Required Technical Knowledge and Skills

• Advanced knowledge of Windows Server, Hyper-V, Active Directory, Entra ID, DNS, DHCP, Group Policy, and Microsoft 365 administration.
• Strong understanding of enterprise networking, including firewalls, routing, VLANs, wireless networks, VPNs, and network troubleshooting.
• Experience implementing cybersecurity controls, endpoint protection, vulnerability management, and security monitoring.
• Knowledge of backup and recovery solutions, disaster recovery procedures, and business continuity practices.
• Experience administering MFA, SSO, role-based access controls, and privileged accounts.
• Proficiency in PowerShell scripting.
• Ability to troubleshoot complex infrastructure, cloud, network, and enterprise application issues.

Preferred Qualifications

• Microsoft, networking, cloud, or cybersecurity certifications.
• Experience with Python, APIs, system integrations, and workflow automation.
• Familiarity with SaaS security, enterprise technology governance, and access management.
• Experience evaluating or implementing AI-enabled technologies and automation solutions.
• Experience providing technical mentoring and guidance to other IT professionals.

Professional Competencies

• Strong analytical, troubleshooting, and independent problem-solving abilities.
• Excellent organizational skills with the ability to manage competing technical priorities.
• Effective written and verbal communication with technical and nontechnical audiences.
• Collaborative, service-oriented approach to technology support and problem resolution.
• Strong attention to detail, accountability, and commitment to cybersecurity best practices.
• Adaptability and willingness to learn new technologies.

Additional Requirements

• Valid driver's license and ability to travel between agency locations as required.
• Ability to respond to critical technology incidents and support scheduled system maintenance when operationally necessary.
• Commitment to protecting confidential organizational, employee, and client information.