This position is a customer service position responsible for staffing the Welcome Desk and assists in providing the best Member Experience. Engage, Exceed Expectations and Excellence is what we do!

RESPONSIBILITIES AND DUTIES:

• Greet all members and guests enthusiastically and professionally in person and by telephone
• Engage with all members throughout their shift
• Check in members guests according to procedures
• Accepting payments for services at POS computer
• Making reservations in UPace
• Answering the telephone and directing calls to the proper person
• Assist members by being knowledgeable of all departments, services, community/campus programs and events
• Keep membership director abreast of all customer service issues and concerns
• Give tours and process membership applications
• Additionally, any responsibility that would be required to maintain effective member relations; issuing photo ID cards, addressing membership inquiries, keeping surrounding area organized and other duties as assigned

High School Degree Required, Bachelors Preferred 

Customer Service Experience

Computer Skills

Experience in the Health and Well-Being Industry a plus