FLSA STATUS: Exempt 

REPORTS TO: Executive Director

JOB OBJECTIVE: This position has responsibility for directing the activities of the Family Support Services, Homeless Services, Workforce Development, regional offices in Ardmore, Lawton and Woodward as well as Disaster Services. 

The essential job duties include but are not limited to:

• Supervises program directors and appropriate support staff. This includes regular evaluations of staff, developing work methods and procedures for the department, as well as program evaluation and design.
• Develops and maintains professional standards of casework services, reviews, evaluates existing policies and work methods, makes necessary changes and improvements, and advises other departments on these practices.
• Develops and administers the operating and project budgets of the division.
• Ensures that all departments are meeting accrediting standards. 
• Participates in monthly decision making and planning meetings of the Catholic Charities Department Directors and serves on interdisciplinary teams and committees.
• Develops new social service programs based on needs assessments and agency planning process.
• Oversee the development and maintenance of division and department confidential records.
• Consults with pastors, other Archdiocesan departments, parishioners and community agencies for the coordination of programs of the division and to ensure effective and efficient handling of multi-problem cases.
• Research funding opportunities and write grants for funds to improve the depth of current programs or to initiate new programs.
• Ensures compliance (where applicable) with program grant requirements, including timely and accurate reporting and financial management. 
• Supervises the Family Support Services, Homeless Services, Ardmore, Lawton and Woodward regional offices, Workforce Development t and Disaster Services Departments regarding all budgeting, development of programs, and administrative and clinical supervision of these centers.
• While working collaboratively with other personnel and service providers, is responsible for establishing a respectful relationship with persons served while helping the client gain skills and confidence that will empower them to solve their own problems. Reinforces the value of the nurturing family and demonstrates a conviction about the capacity of people to grow and change. Displays appropriate interventions to meet service goals and ability to set appropriate service limits.
• Attends Board of Directors and committee meetings as assigned by the Executive Director.
• Performs other duties as assigned by the Executive Director of the agency. 

SUPERVISORY RESPONSIBILITIES:

This position may supervise administrative assistants, case managers, and directors.

MINIMUM QUALIFICATIONS FOR CONSIDERATION:

• A bachelor’s degree preferably in a social services field required. A Master’s degree preferred.
• 3 to 5 years of experience in social services to individuals and families.
• 1 year of supervisory experience.
• Fluency in Spanish and English Preferred.

Knowledge, skills and abilities:

• Strong verbal and written communication, listening, and presentation skills.
• Strong flexible interpersonal skills are required to interact effectively with employees and managers at all levels in the organization.
• Demonstrated experience and success in the following areas: program and strategy development, budgeting, personnel management, and continuous quality improvement
• Ability to set and maintain healthy boundaries with staff, clients, and students
• Ability to work effectively with staff, volunteers, parishes, and community.
• Ability to adjust communication style to handle diverse situations.
• Excellent organizational and time management skills required to ensure that multiple tasks receive adequate and timely attention; able to effectively delegate and manage subordinates.
• Ability to collaborate with multiple departments within the agency to achieve goals
• Demonstrated conflict resolution skills.
• Able to function autonomously and be proactive.
• PC literate and proficient, specifically in Microsoft Office applications
• Ability to gather data, compile information, and prepare reports.

PHYSICAL REQUIREMENTS

This is sedentary work that requires the following physical activities: 

• Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing, and visual acuity.
• Occasional lifting (up to 10 pounds of computer equipment or paper supplies).
• May be required to travel by car or plane to business events or other company locations. Travel may require prolonged sitting or standing.

Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

WORKING CONDITIONS:

• Normal office environment 
• May be subjected to fast-paced decision making, crisis situations.

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.