The Scheduler/Pre-Certification position plays a crucial role in ensuring that patients receive a seamless and efficient registration experience during weekdays. This position is responsible for accurately collecting and entering patient information into the healthcare system, obtaining insurance authorization and be a liaison between MMC & healthcare providers, insurance companies & patients, which is vital for maintaining patient records and facilitating care. The clerk will also assist patients with inquiries and provide guidance on the registration process, ensuring that all necessary documentation is completed. By effectively managing registration, surgery pre-cert/scheduling, the clerk contributes to the overall patient experience and operational efficiency of the healthcare facility. Ultimately, this role supports the healthcare team in delivering high-quality care to patients during critical weekday hours.

Responsibilities:

• Greet patients and visitors in a friendly and professional manner as they arrive at the facility.
• Collect and verify patient information, including personal details, insurance information, and medical history.
• Enter patient data accurately into the electronic health record (EHR) system and ensure all documentation is complete.
• Assist patients with any questions or concerns regarding the registration process and direct them to appropriate departments as needed.
• Maintain a clean and organized registration area, ensuring that all materials and resources are readily available.

Skills:

The required skills for this position include strong communication and interpersonal abilities, which are essential for interacting with patients and addressing their needs effectively. Attention to detail is critical when collecting and entering patient information to ensure accuracy and compliance with healthcare regulations. Organizational skills are necessary to manage multiple tasks efficiently, especially during busy weekend hours. Preferred skills, such as knowledge of medical terminology, enhance the clerk's ability to assist patients and navigate healthcare processes more effectively. 

 Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service or administrative role, in a healthcare setting.
• Experience with medical terminology and healthcare insurance processes.
• Proficiency in using computers and electronic health record systems.

Preferred Qualifications:

• CPAR