Internship Overview:

The IT Support Intern will provide hands-on support to the company’s IT department by assisting with user account management, system maintenance, and technical support. This role is ideal for a motivated individual pursuing a career in information technology who wants to gain practical, real-world experience in network administration, user support, and systems management.

Essential Functions:

• Create and deactivate user accounts in Active Directory.

• Perform Windows updates and ensure systems remain current and secure.

• Install, configure, and troubleshoot software applications as needed.

• Assist with diagnosing and resolving printer and peripheral issues.

• Support the IT team by responding to and assisting with help desk tickets.

• Assist with basic network tasks, including connectivity troubleshooting and device setup.

• Provide general technical support to users, ensuring prompt and courteous service.

• Set up and configure new PCs and laptops for new hires or replacements.

Other Duties:

Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this role. Duties, responsibilities and activities may change at any time with or without notice.

• Currently pursuing a degree or certification in Information Technology, Computer Science, or a related field.

• Basic understanding of Windows operating systems and Microsoft Office applications.

• Familiarity with Active Directory, computer hardware, and networking concepts is a plus.

• Strong problem-solving skills and attention to detail.

• Excellent communication and customer service skills.

• Ability to work collaboratively as part of a team in a fast-paced environment.

• Ability to commute to Cranston, RI.

• Available to dedicate 20-30 hours per week during the 2026 Spring Semester.