Network Maintenance Technician 1
Location: Cedar Rapids
Department: Network Services
Employment Type: Full-Time
Connect Communities. Grow Your Career. Make an Impact.
At ImOn Communications, we’re more than a technology provider, we’re a team of people passionate about keeping our community connected. As a Network Maintenance Technician I, you will perform tasks necessary for service order and repair activities associated with fiber network facilities. With focus on the overall operations of the network, including network performance, installation, and/or maintenance. Conducts routine network operations activities, and other duties involved with network repair and maintenance.
What You’ll Do
- Splicing fiber optic cable (loose tube, Ribbon), terminate to customer and company patch panels/equipment.
- Complete the prep work for Loose Tube and Ribbon. Be able to Mid-Sheath, and split Buffer Tubes on Fiber optic cables.
- Ability to operate Optical Time Domain Reflectometer to test fiber, analyze trace, use of visual fault light and power meter loss and readings.
- Ability to read and interpret Network Maps for FTTH networks.
- Ability to read and interpret Fiber Splice documentation.
- Complete Aerial and Underground relocations.
- Pole Transfers completed to IUB (IA Utility Board) specifications.
- Installation and turn up/testing of fiber optic Nodes.
- Turn up hard line splicing, fiber, pole transfers, and network projects assigned.
- Take part in a rotation of on call level 2 duties including Network Monitoring.
- Troubleshooting and support of the FTTH plant, Calix (FTTH) Network, and Cienna gear (Eastern Iowa Ring).
- Ensure rapid response to service issues to minimize downtime and restore ImOn customers as quickly as possible.
- Perform all work necessary to conform to quality control guidelines (including compliance with requirements outlined in applicable regulations such as: OSHA, FCC, and NEC, etc. and following.
- Policies and procedures as outlined in the Installation, Technical, Operations, and Safety Manuals, and Employee Handbook.
- Responsible for verifying and tracking preventative maintenance and needed repairs within the Network.
- Assist in the development of training procedures and departmental processes.
- Occasional overnight travel to other ImOn Markets
- All Other Duties as Assigned.
What We’re Looking For
- Strong communication and customer service skills
- A positive, professional attitude, even in challenging situations
- Technical curiosity and a willingness to learn
- Dependability and attention to detail
- Ability to work independently and as part of a team
- Comfortable working outdoors and at heights (ladder work, crawl spaces, etc.)
Minimum Requirements
- High School Diploma or equivalent.
- This is an entry-level position, and no prior experience is required
- Valid Driver’s License and a driving record that allows employees to be insured by ImOn’s insurance carrier.
- Motivated with a positive attitude and a commitment to continuous learning
- Must accommodate on-call after-hours work as required.
- Must accommodate various working conditions such as: Poorly ventilated areas such as attics during extreme heat, dust, dirt, noise, insects, cleaning solutions.
- Work outdoors in all kinds of weather at all times of the day or night
- Work near power lines and electricity
- Work and travel in inclement weather
- Ability to work while standing 50 - 70% of the time
- Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75+ pounds)
- Employees must be able to use required personal protective equipment to adhere to safety requirements.
- Employees in this position must weigh within the safety weight requirements (250lbs without tools) to safely operate company ladders and bucket trucks which are essential to this position
Preferred Qualifications
- Telecommunications/Utility industry experience
- Experience in equipment installation, cable splicing, line work, and/or repair desired
- Experience with single mode, splicing both loose tube and ribbon fiber strongly desired.
Why Join Our Team
Career Growth: Structured advancement with company-supported certifications.
Training & Development: Comprehensive onboarding and ongoing learning to help you build technical and leadership skills.
Work with Purpose: Help families, businesses, and communities stay connected through reliable, high-quality service.
Team Culture: Join a supportive group of professionals who value safety, collaboration, and doing things the right way.
Performance Recognition: Earn advancement and rewards based on your quality, efficiency, and customer satisfaction results.
ImOn will hook you up with Company Benefits:
- Competitive pay
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off (vacation, holidays, and sick days)
- Company-provided tools, uniforms, and vehicle for field roles
- Employee discounts on services and partner programs
- Wellness and employee assistance programs
Ready to Get Started?
If you’re ready to take on a rewarding role that combines hands-on work, customer connection, and career growth, we’d love to hear from you.
Apply today and start building the network of tomorrow — with us.
ImOn Communications, LLC is an Equal Opportunity Employer
ImOn Communications is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and providing equal employment opportunities to all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.
If you require a reasonable accommodation during the application, interview, or selection process, please contact Human Resources. We are committed to ensuring equal access and opportunity for all applicants.