The Branch Operations Manager supports the retail sales staff and branch operations staff regarding their specific duties required to meet job expectations. 

Responsibilities:  

• Responsible for maintaining open lines of communications with Processing and Retail departments. 
• Work with Loan Officers and Loan Coordinators on list of pending items. This includes but is not limited to requesting LOE’s for inquiries, address variations, compliance review for initial disclosures, calculating income for qualifying and assets for fund to close and reserves, review tax returns for unreimbursed expenses and/or additional real estate properties not listed on applications or income issues on self-employed borrowers. 
• Work with Quality Control to ensure appropriate procedures are being followed. 
• Notify Loan Officers, Loan Coordinators and Processors regarding files that are out of compliance. 
• Train Loan Officers, Loan Coordinators and Processors how to scan, copy and document file for Underwriting approval. 
• Assist Management in training the Loan Officers and Loan Coordinators in the paperless system and loan submission. 
• Stack files in condition number order, scan and copy and document files for PTD conditions review. 
• Review final approvals and notify any Loan Officers or Loan Coordinators of any PTF conditions. 
• Work with Processors to appropriately submit all PTD and funding delays in a timely matter. 
• Work with Processors to ensure funding conditions have been completed by Loan Coordinator or Loan Officer before docs are returned and also make sure all loans close. 
• Work with Loan Officers, Loan Coordinators and Assistants regarding varying and potential scenarios one might encounter. 
• Perform other duties as assigned. 

This position supervises all branch processing and support staff that are recruited to be part of the team. 

Requirements: 

• High School Diploma or Equivalent 
• The knowledge of the principles and theories that relate to assigned responsibilities and the mortgage industry in general 
• Strong managerial skills 
• Three (3) years prior Office Management experience 
• Must have MLO License  
• Bilingual preferred-Spanish  
• Knowledge of the Mortgage Loan industry preferred 
• Ability to deliver effective results and to meet deadlines 
• History of exceeding company assigned tasks 
• Sound judgment and decision-making skills 
• Ability to work under pressure and meet deadlines with minimal supervision 
• Excellent service skills 
• Timely communication and response times according to department standards