Our Mission

Our mission is to leverage the power of food to end hunger and build healthier communities.

Our Vision

We believe that the fight against hunger and the fight against poverty are one and the same. We envision a future in which food is recognized as a human right and every person is able to feed themselves and their families in dignity. Together, we work to create a more nourished, prosperous region. 

The Foodlink Way

Act With Compassion

Take Responsibility

Be a Team Player

Listen, Learn, Adapt  

Job Title: Food Bank Inventory & Fulfillment Manager 

Department: Food Bank

Reports to: Director of Food Bank Operations

Supervises: Fulfillment Supervisor

Status: Full-time, salaried, exempt

Job Level: (7) People Leadership Roles

Updated: November 2026

BACKGROUND

Foodlink is a member of Feeding America and the regional food bank serving a 10-county area. Our 70,000+ square foot warehouse distributes more than 28 million pounds of food annually to a network of more than 300 emergency food programs. Getting the right product, in the right quantity, to the right partner is complex work with many regulatory requirements, and it must always be mission-oriented and community-centered.

JOB SUMMARY

The Food Bank Inventory & Fulfillment Manager is responsible for the accuracy, quality, and efficiency of Foodlink’s warehouse inventory and order fulfillment operations. This role owns Foodlink’s inventory management program, including cycle counts, physical inventories, and routine pick bin audits, to make sure what is in our system matches what is on our shelves. They oversee product storage, replenishment, order selection, and staging of orders delivered to Foodlink members, and they are accountable for quality control of order fulfillment and for documenting and maintaining all warehouse standard operating procedures (SOPs). The Inventory & Fulfillment Manager leads the fulfillment team through the Fulfillment Supervisor, upholds all occupational safety, food safety, and regulatory standards, and works closely with Logistics, Procurement, and Member Services to deliver excellent service to our members.

KEY RESPONSIBILITIES

Inventory Management

• Own and maintain Foodlink’s inventory management program, including inventory policies, procedures, location management, and data integrity in Ceres.
• Plan, schedule, and lead daily cycle counts and physical inventories; investigate and resolve variances and reconcile results with Ceres.
• Perform routine pick bin audits to verify product, quantity, location, and labeling accuracy, and correct issues at the source.
• Oversee inventory control procedures to ensure accurate records of product movement into, within, and out of the warehouse.
• Implement systems to minimize food waste and ensure proper product rotation (FIFO) and code date management.
• Partner with the Procurement team to share inventory levels, aging, and slow-moving product so stock levels meet the needs of members and internal programs.

Order Fulfillment & Warehouse Operations

• Oversee the day-to-day order fulfillment operations of the Foodlink warehouse, including product storage, replenishment, order selection, and staging for delivery.
• In collaboration with the Food Bank Logistics Manager, ensure timely and accurate delivery of products to Foodlink members along with efficient receipt and put away of products from donors and vendors.
• Maintain a clean, organized, food-safe and audit ready warehouse environment that complies with NYS Ag & Markets, Feeding America, OSHA, FDA, USDA, and other regulatory standards.

Quality Control

• Own quality control for order fulfillment, setting the standards and checks that ensure members receive accurate, complete, and undamaged orders.
• Monitor order accuracy and fulfillment errors, investigate root causes, and put corrective actions in place.
• Work with Member Services to resolve member feedback related to order accuracy and product quality.

Standard Operating Procedures

• Document and maintain standard operating procedures (SOPs) for all warehouse processes, including receiving, put away, inventory control, order fulfillment, sanitation, and equipment use.
• Review and update SOPs on a regular schedule and whenever processes, systems, or regulations change, and make sure current versions are accessible to staff.
• Train staff on SOPs and ensure procedures are followed consistently.
• Partner with the Compliance team to ensure SOPs meet AIB, Feeding America, and regulatory requirements.

Team Leadership

• Directly supervise the Fulfillment Supervisor and, through the Supervisor, lead Fulfillment Leads, Fulfillment Clerks, and Warehouse Support staff including hiring, coaching, training, and performance management.
• Provide ongoing training in warehouse safety, food handling, equipment operation, and SOPs.
• Serve as a key leader in building a cohesive warehouse team centered on The Foodlink Way values and the customer service behaviors established for Food Bank staff.
• Ensure seamless and effective communication between the fulfillment team and other departments.
• Work closely with other teams, such as Logistics, Procurement, and Member Services, to ensure excellent customer service is delivered to Foodlink members, donors, and vendors.

Process Optimization & Reporting

• Identify areas for improvement in inventory and fulfillment operations and implement strategies that streamline processes, reduce costs, and increase accuracy.
• Develop and regularly report key performance metrics (KPIs) for inventory and fulfillment operations, such as inventory accuracy, order accuracy, waste, and productivity.

Safety & Compliance

• Responsible for ensuring a safe working environment for warehouse staff that adheres to relevant guidelines and requirements through collaboration with the Safety Manager.
• Ensure all staff adhere to food safety protocols and warehouse best practices.
• Maintain documentation required for audits and inspections, including cleaning, training, pest control, and temperature logs.
• In collaboration with the Compliance team, ensure all necessary audit requirements are achieved for staff and the Foodlink warehouse.

Budget Management

• Participate in the annual Foodlink budget creation process through the development of an efficient budget for inventory and fulfillment operations, including capital equipment requests, daily operations expenses, and personnel costs.
• Maintain and adhere to the annual budget established by Foodlink for areas of responsibility.

QUALIFICATIONS 

• Bachelor’s degree in supply chain management, logistics, business, or equivalent years of relevant job experience.
• Minimum of five (5) years of experience in warehouse operations, inventory control, or distribution, including experience supervising staff.
• Demonstrated experience running cycle count and inventory accuracy programs.
• Experience writing, maintaining, and training staff on standard operating procedures.
• Experience with quality control practices in a warehouse or distribution setting.
• Experience working with warehouse or inventory management systems; experience with Ceres is a plus.
• Strong leadership and team management skills, with a proven ability to delegate effectively.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills demonstrated in a fast-paced environment, with close attention to detail and accuracy.
• Proficient in Microsoft Office Suite, especially Excel.
• Forklift certification or ability to obtain.
• Food safety certification (e.g. ServSafe) required or ability to obtain.
• Valid NYS driver’s license.

We are actively seeking a diverse pool of candidates for this position. Foodlink is an equal opportunity employer. All applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, veteran or disability status.

SALARY AND BENEFITS

This is a full time, exempt salaried position ranging from $62,642 to $70,473 annually, depending on experience. Foodlink covers 100% of individual health and dental insurance with the ability to acquire family coverage with pretax dollars. In addition to generous paid time off (PTO), we observe 14 paid holidays throughout the year. Opportunity to contribute to a 401k retirement savings plan upon hire. Eligible for generous employer match after 1 year of service. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to handle or feel items such as documents. The team member is required to stand; walk and reach with hands and arms. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. This position regularly requires the individual to lift objects weighing up to 50lbs., stand for extended periods, and work in varying temperatures.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all- inclusive. Employees will follow other instructions and perform other related duties as required. 

Diversity, Equity, & Inclusion

Foodlink is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. At Foodlink we believe that anti-hunger work is only possible with a commitment to removing barriers caused by systems of oppression that perpetuate hunger and poverty. We recognize that systematic injustice and bias disproportionately impact some identities more than others.

Foodlink is actively working to center equity- the fair treatment of all people- in everything that we do so that everyone in our region has access to nourishing food that reflects and values cultural differences.

Foodlink is committed to listening and supporting solutions to hunger that are sourced from people and communities with lived/living experience of hunger and poverty, and to responding where inequities exist.

Foodlink is committed to taking great care to cultivate internal culture and practices that support diversity and inclusion. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We aim to foster an environment in which everyone feels a sense of belonging and understands their connection to the Foodlink mission.

Foodlink employees have a responsibility to always treat others with dignity and respect. Employees are expected to always exhibit conduct that reflects our values and promotes equity and inclusion during work, and at work functions.