Summary of Duties

The Treasury Support Specialist is responsible for supporting all treasury management department functions and growth goals including customer onboarding, product implementation, and follow up; identifying treasury management opportunities; problem resolution; and cross selling products and services to customers and prospects. Follow Commercial Bank policies and procedures while providing excellent service to customers who choose to hold their depository accounts and treasury management services with Commercial Bank. Act as a resource for all Commercial Bank team members regarding treasury management services.

Essential Duties and Responsibilities

Included but are not limited to:

· Makes contact with new and existing business customers to discuss and recommend Commercial Bank’s products and services based on features and benefits to fit the customer’s needs.

· Creates, delivers, and discusses proposals for prospects and customers who have expressed interest in Commercial Bank’s products and services, focusing on deposit growth and treasury management services.

· Activates treasury management services for business customers and manages the onboarding, training, and implementation of all treasury management services.

· Ensures that Commercial Bank’s business customers are knowledgeable of, trained to use, and satisfied with Commercial Bank’s treasury management services and providing ongoing support.

· Delivers on Commercial Bank’s customer service promise and follows up timely.

· Communicates efficiently with Commercial Bank’s Business Banking Specialists and Commercial Lending team to ensure proper changes are made to existing accounts and services.

· Communicates with other departments to quickly identify and resolve problems with enrollment and usage of the bank’s products and services to ensure customer satisfaction.

· Communicates regularly with management on customer satisfaction, products and services, and problem resolution.

· Recommends product enhancements based on experience, market competition, and customer feedback.

· Completes tracking spreadsheets for productivity, customer prospecting and retention, risk-based monitoring, and product sales as directed by Treasury Support Team Lead.

· Collaborates with Treasury team to develop processes and procedures that build the efficiency and effectiveness of the department and improve service.

· Collaborates with Treasury team and Branch Administration to assess Business Banking Specialist’s product and service job knowledge, recommends and participates with training to continually build business and treasury skills across the bank.

· Collaborates with Branch Administration on high-net-worth personal customers associated with business banking relationships to offer guidance and discuss Commercial Bank’s existing and new products and services that they may not currently use.

· Develops and maintains personal product knowledge for all of Commercial Bank’s products and services and the procedures for selling, opening, and servicing those products and services.

· Ensures compliance with all internal controls and established policies and procedures. Recommends changes to procedures to streamline processes.

Other Functions

1. Familiar with and abides by all bank regulations including but not limited to BSA and OFAC.

2. Adhere and comply with all Bank Policies.

3. Other duties as assigned.

 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Certification/Licensing:

· High School Diploma or equivalent.

Experience:

· Minimum requirement of 2 years banking or related experience required.

Other Requirements:

· Ability to multitask.

· Demonstrates problem-solving abilities.

· Good understanding of all Commercial Bank’s depository products and services

· Strong organizational skills.

· Excellent written, verbal, interpersonal, and problem-solving skills; ability to communicate effectively and project a professional image.

Equipment Used

· PC, laser printer, calculator, copy machine, scanner, mobile devices such as iPad and iPhone or similar.

Software Used

· Word, Excel, PowerPoint, Publisher, Adobe Reader, Outlook, Horizon XE, FIS Image Centre, BAI Learning & Development and various other financial institution platform systems.

Physical Demands

While performing the duties of this job, the employee is frequently required to work in front of a computer for extended periods of hours; use hands to finger, handle, or feel and talk or hear. Must be able to travel from location to location throughout the office and to other bank offices, clients, and outside meetings. The employee is occasionally required to reach with hands and arms; stoop, kneel, or crouch. The

employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. In-person work is required however telework exceptions may be applicable. Regular and prompt attendance is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office setting with low to moderate noise level work environment; and, at times in various other environments of the clients they meet with.

Equal Employment Opportunity & ADA Compliance:

Commercial Bank provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Equal employment opportunity applies to all terms and conditions of employment including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. To ensure equal employment opportunities to qualified individuals with a disability, Commercial Bank will make reasonable accommodations for the known disability of an otherwise qualified individual, unless undue hardship on the operation of the organization would result. We support and promote equal employment opportunity, human dignity, and racial, ethnic, and cultural diversity by taking positive steps to eliminate barriers that may exist in hiring and in employment practices. Discrimination of any type will not be tolerated.