Location: Onsite; Sunnyvale, CA

Job Type: W2; full-time

Shift: Mon-Thurs (10 hours)

Pay Range: Non-exempt; $75,000 - $95,000

RYAN Consulting Group Inc. is seeking an IT Generalist with 3+ years of combined desktop support and AV/VTC experience to support end users, executive leadership, and enterprise collaboration environments. The ideal candidate will have a strong background in desktop administration, network troubleshooting, audiovisual technologies, and videoconferencing systems, along with a commitment to exceptional customer service. This role is ideal for a technically versatile professional who excels in both traditional desktop support and enterprise AV/VTC environments.

Key responsibilities include:

• Desktop, laptop, printer, scanner, and network device installation and support
• LAN/network troubleshooting and connectivity assessment
• VoIP and telecommunications support
• Executive and conference room technology support
• PC imaging, deployment, and configuration
• Network cabling, data drop activation, and telecommunications closet support
• Customer service and project support

AV/VTC responsibilities include:

• Installation, integration, and troubleshooting of complex audiovisual and videoconferencing systems
• Configuration of Crestron control systems and Digital Media solutions
• Testing and calibration of audio, video, and collaboration technologies
• User training on AV/VTC systems
• Supporting multimedia displays, projection systems, cameras, microphones, and streaming technologies
• Assisting with network and telecommunications integration related to AV environments

• 3+ years of combined IT desktop support and AV/VTC experience
• Strong knowledge of desktop hardware, software, operating systems, and network protocols
• Experience with ICMS activities, including installs, configurations, moves, and equipment surplus processes
• Troubleshooting expertise across Windows, Linux/Unix, and Apple environments
• Excellent customer service and communication skills
• Ability to lift and move equipment up to 50 lbs.
• Demonstrates professional desktop support history with a variety of platforms / systems / applications and tools. Desktop expertise with all aspects of computer functionality, system operation, and infrastructure including, but not limited to Network protocol and Strong ICMS (Install, configuration, move, surplus) and network experience
• Repair operating system (Windows, Unix/Linux, Apple) and application knowledge, troubleshooting techniques, physical capabilities to include lifting up to 50 lbs.  
• Knowledge of Extron and Crestron infrastructure and control products, Bi-amp audio devices, Tandberg codecs, projection system and other audio/video equipment knowledge.
• Familiarity with IT, telecommunications, A/V and electrical equipment including related materials and specifications. 
• Detailed knowledge of videoconferencing standards. 
• Experience reading and interpreting blueprints. 
• Administer ITSM / Service Now network ticket queue.
• Familiarity with IT, telecommunications, A/V and electrical equipment including related materials and specifications. 
• Detailed knowledge of videoconferencing standards. 
• Experience reading and interpreting blueprints. 
• Administer ITSM / Service Now network ticket queue.