The Pottery and Arts Studio Retail and Administrative Assistant will cultivate a positive and professional environment while supporting Providence's mission and the overall goals of the Pottery and Arts Studio.

The Retail and Administrative Assistant provides administrative, customer service, and sales support by assisting the studio with day-to-day operations, customer communications, scheduling, documentation, sales, inventory, and events.

Retail and Administrative Assistant Pay:   $22.00-$23.00/ hr

Retail and Administrative Assistant Designation: Full-time. 32 hours per week.

Retail and Administrative Assistant Schedule: Monday-Friday between 9:00 am- 4:00 pm, as assigned. Some weekends and evenings needed.  

Retail and Administrative Assistant Responsibilities

 Customer Service and Studio Support 

• Provide a positive and welcoming experience to visitors and customers, and provide assistance as needed.
• Assist Paint Your Own Pottery customers by providing orientation, setting up workstations, processing required documentation, and placing completed pieces in the appropriate area for firing.
• Manage daily studio communications including: responding to incoming calls, emails, and other inquiries; and coordinating routine studio email correspondence and mail distribution.

Inventory Support

• Conduct or assist with routine inventory counts; monitor office and studio supply levels.
• Assist with receiving, organizing, and tracking merchandise, materials, and supplies.
• Communicate with suppliers regarding routine orders, deliveries, and related matters as directed.

Financial and Point-of-Sale Administration

• Operate and maintain accurate information in the Point-of-Sale (POS) system, including entering transactions, processing payments, and assisting wholesale retailers and customers with purchases. 
• Assist with POS reconciliation in accordance with established financial procedures.
• Prepare invoices, track expenses, and maintain accurate supporting documentation for financial transactions.

Documentation and General Administration

• Assist the Pottery Manager with scheduling, correspondence, reports, projects, and other administrative needs.
• Maintain organized and accurate office files, and databases by filing, archiving, retrieving documents, and updating lists, including mailing lists.
•  Coordinate and follow up on routine requests involving other Providence departments, vendors, and suppliers.

Communications and Marketing Support

• Collaborate with studio staff to gather photos, stories, program updates, and other information for marketing and organizational communications.
• Create original social media posts and other promotional content using approved studio materials and content generated from other studio staff members.
• Assist with basic editing of approved photos, videos, and other content on platfotms like Canva as directed. 

Event Planning and Coordination 

• Assist with planning and coordinating Production and Pottery and Arts Studio events, meetings, and activities, including event preparation, communication, setup, and follow-up.
• Attend Providence events as needed and engage professionally with customers, visitors, families, community members, and other stakeholders.

• Perform other duties as assigned to support the operations and objectives of the Pottery and Arts Studio and Providence.

Qualifications/Skills 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the education, knowledge, skills and/or abilities required. 

• 2 + years of experience in administrative support, customer service, retail, studio operations, or a related environment is preferred.
• Strong customer service and interpersonal skills and strong verbal and written skills.
• Ability to organize multiple tasks, maintain records, and meet deadlines.
• Ability to learn and effectively use organizational systems with point-of-sale, scheduling, inventory, and other studio processes
• Attention to detail and accuracy.

Computer Skills  

• To perform this job successfully, an individual should have strong computer knowledge in areas such as Microsoft Word, Internet Research and E-mail and various social media platforms.
• Ability to navigate different organizational systems, use of databases for sales tracking etc., proficiency in Excel is preferred.
• Ability to learn and effectively use a Point-of-Sale (POS) System. 
• Experience with or ability to learn platforms such as Square, Salespoint, Shopify, and Canva
• Basic photo or video editing skills are a plus!