JOB SPECIFICATIONS:
Title: Care Transition Liaison
Location: Greater Manchester / Bedford area
Schedule: Monday-Friday | 8AM-4:30PM
Salary: $75,000 - $85,000 / year
At Granite VNA, New Hampshire’s largest home health and hospice provider, we believe in care that helps our patients return to living the life they desire. The care we provide is personal and meaningful.
Transitions can feel overwhelming - your compassion can make all the difference. As a Care Transition Liaison at Granite VNA, you'll be there to listen, guide, and connect patients with the care they need to feel safe and supported at home.
Position Overview
Reporting to the Business Development Manager, the Care Transition Liaison works collaboratively with assigned referral sources to facilitate a smooth transition to wherever they call home with Granite VNA services. The Care Transition Liaison will be an ambassador for all Granite VNA services by providing education, in-services, and will provide guidance on how patients can access their home care and hospice benefit. This versatile position will cultivate relationships with a variety of professionals, peers, patients, and caregivers.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Works with Director of Business Development to develop a business plan that is focused on maintaining strong relationships and promoting growth opportunities for lower performing accounts.
- Achieves monthly referral and admission goals as established in business plan.
- Works with assigned account(s) to coordinate and collect information for patient referrals to ensure smooth transitions of care from facility to home with Granite VNA services.
- Actively collaborates with patients and families; provides education and resources to PT/OT/SLP so that they are successful in their discharge plan, ensures that they are aware of our services and given an opportunity to ask questions and provide input.
- Serves as an ambassador for all Granite VNA programs and services and is skilled in using value propositions to set us apart from competitors.
- Utilizes professional knowledge and critical thinking skills to support referral needs while communicating with providers in various healthcare settings.
- Monitors level of satisfaction of current clients and referral source contracts. Works with Director of Business Development to enhance relationships as needed.
- Utilizes problem solving skills in providing solutions to challenging referrals.
- Develops and maintains a working knowledge of the Agency's referral process.
- Works directly with the Director of Business Development on coordination of care for complex patients, and any non-medical patient needs.
- Completes appropriate documentation in a timely manner in liaison log, referral forms, and Electronic Medical Record (EMR).
Other Job Functions
- Actively participates in team planning meetings and offers constructive input.
- Cross trains to learn coverage and support of team member accounts.
- Travel to assigned accounts is expected to be no less than 80% of time.
- Adheres to work schedules and attendance according to agency standard.
Comprehensive Benefits
- Competitive compensation
- Mileage reimbursement at the federal rate
- Health, dental, vision, life, and disability insurance
- Earned Time Off
- 401(k) with company match
- Employee Assistance Program
- Continuing education and career advancement opportunities
- AI-powered documentation tools designed to reduce paperwork
- Granite VNA apparel stipend
Expected Hours of Work
The employee will be scheduled to work based on the needs of the Agency. Work hours generally are scheduled between Monday – Friday during the hours of 8am – 4:30 pm. Will rotate coverage for one minor holiday per year.
- Bachelor's degree in marketing/sales or health care related field, or equivalent work experience required.
- Previous experience in customer services, sales, or care coordination