Summary The Front-End Supervisor is responsible for overseeing the cashier department with day-to-day needs while providing friendly, fast, accurate customer service and cash handling. 

Pay Scale: $23-$33.35

Preferred experience: 3 or more years' in retail management, at least 1-year managerial or supervisory experience. 

Essential Responsibilities and Functions

· Answer customer questions and provide product information and educational materials, as needed.

· Ensure flow of customers through register by having the appropriate number of lanes open as service demands.

· Exceed customer expectations when resolving customer complaints.

· Handle returns and pass on pertinent information to Department Managers regarding questionable products.

· Coordinate store music for customers.

· Maintain a fully stocked, organized customer service desk.

· Supervises cashier department on day-to-day basis. 

· Managing daily staff of cashier schedule. 

· Troubleshoot and fix register breakdowns as needed.

· Provide refresher trainings, ongoing membership training and procedural updates to cashiers.

· Maintain front-end supplies (register tape, pens, canvas bags, sacks, etc.) at the registers.

· Communicate changes in store policies and procedures to cashiers. 

· Assist with cash count duties as applicable (drops, deposit, counting registers, coin drawers, armored service).

· Manage workflow of cashiers. 

· Ensure security of all cash through registers.

· Maintains standards for cleanliness and organization of register area and common areas including customer and employee bathrooms, maintenance area, floors, break room, offices, parking lot, patio, and sidewalks.

· Organize, retrieve, and clean carts. Maintain a clean vestibule and hand baskets.

· Operate the floor machine as needed.

· Participate in hiring and performance evaluations of cashiers, as requested.

· Record tardiness, sick calls, and misconduct. 

· Recommend disciplinary actions to Front End Manager as needed. 

Other Duties

• Live the Culture and Values. 
• Follow co-op policies and procedures. 
• Attend and participate in Open Book Management and team meetings as required.
• Perform other tasks as assigned by Front-End Manager or Store Manager.
• Train in all security procedures.
• Answer and route phone calls, take and route messages as needed.
• Train in opening and closing procedures for the store.

Physical Job Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand; walk; bend; stoop; squat; kneel; climb; use hands to handle or feel; reach with hands and arms; talk or hear; and smell. 
• Regularly required to use sufficient finger and hand dexterity to grasp and hold items of different sizes.
• Occasionally required to sit. 
• Regularly lift, carry, and/or move up to 40 pounds. 
• Regularly use of sharp cutting instruments.
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 
• Ability to read register screen, product labels and shelf labels. 
• Ability to use computer keyboard, monitor, mouse, telephone, and various office equipment frequently.

Work Environment

· Fast paced, high demand retail floor. 

· Potential fumes, airborne particles, hazardous materials ranging from natural to chemical (store products, cleaning products, scents from working in a public setting).

· Handling objects that have been handled by the public.

· Standing and walking on cement floors.

· Moderate to loud noise conditions.

· Potential work near moving mechanical parts (loading dock equipment, kitchen equipment).

· Ability to work weekends, holidays, mornings, and nights. 

Knowledge, Skills & Abilities 

· Ability to read and comprehend instructions. 

· Excellent verbal and written communication. 

· Excellent problem solving and multitasking skills.

· Friendly and outgoing.

· Detail oriented.

· Meet established deadlines.

· Ability to delegate.

· Ability to work as a team.