The Retail Associate is responsible for providing exceptional customer service while supporting the daily operations of Five Star’s Country Store. The Retail Associate assists with processing and handling customer orders in a timely, accurate, safe, and courteous manner. This position assists customers with product selection, processes sales transactions, maintains merchandise displays, and helps ensure the store is clean, organized, and well-stocked. 

The ideal candidate is dependable, customer-focused, and willing to learn about the wide variety of products offered, including hardware, tools, lawn and garden supplies, farm and ranch products, and other retail merchandise. The individual must be comfortable working both independently and as part of a team to provide a positive shopping experience for customers. Strong computer skills are a must.

Essential Tasks:

• Greet customers in a friendly, professional manner and assist them in locating products and making purchasing decisions
• Build positive relationships with customers by providing dependable, courteous service, answering questions, and addressing concerns professionally
• Provides knowledgeable assistance regarding merchandise, product features, and availability
• Maintains awareness of all products, seasonal merchandise, and promotions and advertisements and provides this information to customers
• Operate the point-of-sale (POS) system accurately and efficiently
• Process cash, credit card, check, and account transactions in accordance with company procedures
• Handles returns, exchanges, and refunds according to established policies
• Maintains accurate cash drawers
• Assists with opening and closing procedures, including securing the store and preparing registers
• Follow company processes regarding cash handling, customer accounts, and loss prevention
• Receives, unloads, inspects, and organizes incoming merchandise
• Stock shelves, rotates products, and maintains appropriate inventory levels
• Ensures merchandise is accurately priced, labeled, and displayed
• Assists with inventory counts, cycle counts, and identifying discrepancies
• Maintains attractive, organized, and well-stocked merchandise displays
• Assists with seasonal merchandising, promotional displays, and store resets
• Maintains a clean, safe, and organized store, including sales floors, storage areas, entrances, restrooms, and checkout counters
• Performs general housekeeping duties, including sweeping, cleaning, and organizing merchandise

Education:

• High school diploma or equivalent preferred; current students are encouraged to apply.

Experience:

• Previous retail, customer service, or inventory experience preferred but not required
• Experience or familiarity with hardware, tools, farm supplies, lawn and garden products, or similar merchandise is beneficial
• Basic computer skills and the ability to learn point-of-sale and inventory systems
• Basic mathematical skills and ability to accurately process financial transactions

License, Certificate, or Registration:

• Valid driver’s license

Basic Skills:

• Strong written and verbal communication skills necessary
• Computer skills required – Proficient in Microsoft Office
• Good customer service skills and approach necessary
• Speaking, Writing, Reading Comprehension, Listening, Monitoring, Judgement and Decision Making, Time Management; Fluent reading, writing, and speaking the English language