Join Gryphon Place and become part of a collaborative, compassionate team where your work makes a meaningful difference in the community every day. We’re committed to supporting the people who support others, with flexible scheduling, a strong focus on work-life balance, free medical benefits for you, additional healthcare options, employer contributions to your retirement plan, paid holidays, and generous paid time off. If you’re looking for a mission-driven career where you can grow professionally while still making space for your personal life, Gryphon Place is a place to thrive. 

STATEMENT OF THE JOB

• The Community Health Worker / Navigator provides confidential, appropriate, unbiased navigation services based on the Community Hub/Pathways model to a specified target population. This position provides health and social service information, referral, and advocacy by telephone, email, chat, and text. The navigator performs preliminary screening for eligibility for public and community services; identifies barriers and actively works to reduce or eliminate barriers, assists callers with access issues; tracks gaps in services, and ensures that accurate information is available to all interested parties.
• We are hiring one Full-Time and one Part-Time position! 1st and 2nd shift hours. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists clients with determining and connecting with community resources and supports and overcoming barriers affecting their Social Determinants of Health (SDOH).
• Screens clients for social needs, accurately records transaction information and insurance billing information, refers to appropriate resources, and advocates for individuals having trouble or lacking ability needed to make effective contact with community agencies, programs and/or services.
• Tracks gaps in service; capture changing information on resources and eligibility requirements to ensure accurate information is available to all agencies, callers, and assigned staff.
• Works closely with applicable community partners, staff at 2-1-1, staff at Gryphon Place and health-related agencies and programs to ensure strong coordination and effective service.
• Assists gathering program outcome data via phone calls and document results per protocol.
• Research answers to new questions and requests for unknown services.
• Provides follow-up with clients to determine if additional assistance is required and/or desired and if social need has been resolved.
• Demonstrates customer service skills and ability to work effectively with people of a diverse ethnic, socio/economic background and medical condition with a non-judgmental, respectful, and friendly demeanor.
• Stays informed on broad social issues and changes that impact human services in Michigan with emphasis on Medicaid and social determinants of health.
• Effectively represents 2-1-1 and Gryphon Place to other agencies and groups in person, via email and on the telephone.
• Responsible for adherence to all Michigan Department of Health and Human Services (MDHHS) standards. Follow standards set by Inform USA (formulary the Alliance of Information & Referral Systems -AIRS).
• Maintains regular and predictable attendance.
• Must timely complete initial and on-going trainings.
• Must timely complete additional certifications or CEUs related to position (including Inform USA certification, Mental Health First Aid, etc)
• All other duties as assigned and as trained for and are qualified to do.

EDUCATION AND EXPERIENCE

• High school diploma, or equivalent, required
• Experience with human services, required
• Associate’s Degree or 2 years of relevant experience, preferred
• Valid Community Health Worker certification, strongly preferred
• Experience responding to people in crisis, preferred

KNOWLEDGE / SKILLS / ABILITIES

• Well-developed interpersonal skills
• Excellent verbal and written communication skills
• Strong technology and computer skills
• Demonstrated crisis intervention skills
• Knowledge of human service delivery systems
• Clear and effective communication and accurate assessment of inquirer’s needs
• Demonstrated team player and positive attitude
• Ability to effectively problem-solve and resolve conflict
• Ability to work independently with minimal supervision
• Strong customer service skills necessary
• Ability to maintain professional expectations and assist individuals with diverse backgrounds
• Knowledgeable of program procedures and the contact center's information system
• Must have reliable, secure, high-speed internet service. Clear and effective communication and accurate assessment of inquirer’s needs? 

Gryphon Place provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. EOE. This job description is representative. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by any person authorized to give instructions or assignments