Rustic Bakery has made handmade, organic baked goods since 2005. Everything is baked by hand in Sonoma County, and our five Marin cafés are the heart of our story. We're looking for a Café Manager who will run a café like it's their own business, grow the people around them, and make every guest feel like a regular.

WHAT WE OFFER

• Bonus potential tied to café performance, including sales, labor, food cost and guest experience goals
• Health and dental insurance
• 401(k) retirement plan with company match
• Paid time off
• Employee discounts on café food and Rustic Bakery products
• $60 annual shoe allowance

THE ROLE

The Café Manager owns the full performance of their café: guest experience, team, food quality, safety and financial results. You'll lead both front and back of house, and you'll make the daily calls that keep the café profitable and growing. You report to the Senior Café Director and work closely with our Senior Culinary Manager and support teams.

We are one team across five cafés (two in Larkspur, two in Novato and one in Tiburon), you'll also support other locations when the business needs it.

WHAT YOU'LL OWN

The business

• Own the P&L, and hit targets for sales, labor %, food cost % and profit.
• Read weekly reports, find what's driving the numbers, and act on it.
• Schedule to guest traffic, and manage ordering, inventory, waste and payroll.
• Grow sales and average check through merchandising, suggestive selling and local events.

Your team

• Hire people who share our standards for quality and hospitality.
• Train every new hire, and coach the team every shift with clear, respectful feedback.
• Develop shift supervisors, shift leads, and future managers, so the café runs well when you're away.
• Recognize great work, address issues fairly, and build a team people want to stay on.

Front of house: guests and service

• Own the guest experience from greeting to pickup, including accuracy, speed and cleanliness.
• Hold coffee and espresso standards, so every drink is made to recipe.
• Keep the pastry case, retail shelves and grab-and-go fresh, full and merchandised.
• Own cash handling and the POS, and keep ChowNow and DoorDash orders accurate and on time.
• Resolve guest concerns on the spot, use reviews to improve, and lead menu launches.

Back of house: kitchen and food

• Make sure every item is made to recipe, portion and plating standard.
• Set prep lists and pars, and receive and rotate commissary and vendor deliveries.
• Own food safety, including temperature logs, labeling, sanitation, allergens and inspections.
• Track waste daily, keep equipment maintained, and keep the kitchen safe.
• Partner with the Senior Culinary Manager on recipes and new item rollouts.

Problem solving

• Spot problems early and fix them at the root.
• Make sound decisions on your own, and know when to bring in the Senior Café Director.
• Jump in on any station during a rush or a call-out.

WHAT YOU BRING

• 3+ years of food service management, running a café, restaurant or retail location
• A track record of hitting sales, labor and food cost targets
• Comfort with P&Ls, budgets and Excel
• Experience hiring, training and developing a team
• A growth mindset, and openness to feedback from your team and your leader
• A guest-first attitude and a calm presence in a busy café
• Strong problem-solving skills and sound judgment
• Certified Food Manager, or the ability to earn it within [30] days
• Toast POS and Paylocity experience is a plus, and so is Spanish
• Availability for early mornings, weekends and holidays, and reliable transportation between our cafés

PHYSICAL REQUIREMENTS

• Ability to stand and walk for a full shift, and to perform repetitive hand movements such as gripping, grasping and pouring
• Ability to bend, squat, twist, reach overhead, and lift and carry up to 50 lbs, with or without reasonable accommodation

Rustic Bakery welcomes people of all backgrounds. We are committed to a workplace free from discrimination and harassment, and we provide equal employment opportunities for all.