At LifeStation, our mission is simple but powerful: to use innovative technology and compassionate service to help seniors live safely, independently, and confidently. As one of the nation’s largest providers of medical alert monitoring and telehealth technology services, we are proud to make a meaningful difference in the lives of the families we serve every day. We are seeking a highly motivated and experienced  Revenue Cycle Leader to lead our rapidly growing department. This individual will oversee the full revenue cycle, ensure efficient and accurate claims processing, and drive continuous improvement across billing, collections, and reporting functions. Success in this role requires deep expertise in Medicaid and Managed Care Organization billing, as well as strong experience with claims denials, rejections, and remediation workflows. 

• Lead daily workflow for the billing and denials team: assign work, monitor production and quality, and keep recurring monthly billing runs on schedule in Brightree. 
• Review billing batches and claim edits for accuracy and completeness before submission, and clear rejections quickly. 
• Submit claims through Brightree, the clearinghouse and payor portals, and generate invoices and custom billing files for partners as required. 
• Train new team members, document procedures, and act as the first escalation point for team questions. 
• Meet weekly with the Manager or Director to review production, denial analytics and process issues. 
• Investigate and resolve billing discrepancies, invoice exceptions and partner or payor inquiries. 
• Work with intake, operations, customer care and IT to correct upstream issues that cause bad claims. 
• Proactively spot ways to improve billing accuracy, reduce manual touches and increase automation. 
• Support billing audits, reconciliations and reporting. 
• Oversee the reauthorization process so recurring services keep billing without gaps. 
• Support internal teams and external partners with authorization questions and issues. 
• Lead or assist with onboarding new partners and confirm they are set up to bill correctly in their first month. 
• Administer Salesforce billing cases: make sure cases are assigned, tracked and resolved on time. 
• Manage partner and payor portal access, user administration, password resets and access troubleshooting. 
• Maintain portal documentation, access records and process guidelines. 
• Support setup, maintenance and administration of EFT payment arrangements and keep payment information accurate. 
• Reconcile payments received by EFT, payment card and check against invoices and billing records, including ERA/835 posting. 
• Research and resolve payment discrepancies, unapplied cash, short payments and overpayments. 
• Keep documentation that supports payment activity and reconciliations. 

 Qualifications:

• High school diploma or equivalent required; associate or bachelor's degree preferred. 
• 3+ years of experience in medical billing, accounts receivable or revenue cycle management, ideally in DME, HME or a high-volume recurring billing setting. 
• Prior experience leading, training or mentoring a team, formally or informally. 
• Working knowledge of denial management, payor portals and ERA/EOB posting. 
• Familiarity with CMS-1500 claims and ICD-10 and HCPCS codes. 
• Strong attention to detail and commitment to accuracy. 
• Proficiency in Microsoft Office, particularly Excel and Outlook; Salesforce experience is a plus. 
• Comfort using automation and AI tools (such as claim-status automation or AI-assisted research and summarizing) to speed up daily work, while checking results for accuracy and protecting PHI. 
• Strong written and verbal communication skills. 
• Ability to manage multiple priorities and meet recurring deadlines.