Service & Sales Manager – Commercial Security Systems

Company: Associated Technical Services (ATS) / Alarm Systems, Inc.

Location: Madison, WI

Position: Full-Time

About the Company

Associated Technical Services (ATS), part of the Alarm Systems, Inc. family of companies, provides commercial security and low-voltage integration services throughout Wisconsin.

Position Overview

We are seeking a Service & Sales Manager to support and grow our Madison operations. This position combines technical service leadership, customer relationship management, and business development.

Key Responsibilities

• Oversee local service activities and support timely customer service.
• Coordinate technician schedules, priorities, and customer needs.
• Support and mentor technical personnel.
• Build relationships with existing commercial customers.
• Identify new business opportunities and expand the customer base.
• Meet with customers to understand security needs and recommend solutions.
• Coordinate with technical and operations teams on proposals and projects.
• Resolve customer concerns and operational challenges.
• Support overall growth and performance of the Madison operation.

Qualifications

• Experience in commercial security integration, low-voltage systems, fire alarms, or a related industry.
• Experience in service management, technical leadership, operations, or business development.
• Familiarity with access control, video surveillance, intrusion alarms, and related technologies.
• Strong customer relationship and communication skills.
• Ability to balance operational responsibilities with sales initiatives.
• Proven leadership and problem-solving abilities.

Ideal Candidate

A hands-on leader with a technical foundation and a business-minded approach who enjoys supporting technicians, working with customers, and growing a local operation.