SoftBank Robotics America (SBRA) is a leader in Physical AI and autonomous solutions. We help organizations transform operations through robotics, automation, data, and intelligent workflows. We are an orchestrator of outcomes — not simply a hardware provider.

Our solutions bring together technology, services, operational expertise, and partners to solve complex real-world challenges and deliver measurable business outcomes at scale.

SoftBank Robotics America is seeking two Deployment & Field Operations Specialists to support the successful deployment, training, and ongoing operation of autonomous cleaning robots at customer locations throughout the United States. This is a highly travel-oriented, hands-on position responsible for deploying robotic solutions, configuring and validating robot performance, training customer personnel, and ensuring successful operational handoffs.  When not traveling, the specialist will support broader Deployment and Customer Care operations, including remote troubleshooting, onsite repair coordination, deployment planning, logistics, repair activities, and administrative responsibilities.

The ideal candidate is technically capable, customer-focused, organized, adaptable, and comfortable working independently in changing environments.

Key Responsibilities

Deployment & Onsite Support

• Travel nationwide to customer sites to execute robotic deployments, including unboxing, setup, mapping, configuration, testing, validation, and customer training.
• Document deployment results, open issues, site conditions, and follow-up actions.
• Coordinate with internal teams, customers, and third-party partners to ensure deployments are completed on schedule.
• Assist with redeployments, site revisits, and other field service activities as needed.
• Performing approved onsite repairs, component replacements, and corrective actions in accordance with established procedures, and validating robot performance following repairs or configuration changes.

Operational Support During Non-Travel Periods

When not assigned to onsite deployments or field service visits, support Deployment and Customer Care operations based on business priorities. Responsibilities may include:

• Supporting deployment scheduling, planning, site readiness, and project coordination.
• Updating deployment records, standard operating procedures, and internal documentation.
• Supporting training development, process improvements, and other operational initiatives.
• Providing remote troubleshooting and technical support, managing Customer Care cases and follow-ups, and coordinating equipment shipments, returns, replacements, and related logistics.
• Responsibilities may evolve based on business needs, with onsite deployments and field operations remaining the primary focus of the role.

• 2+ years of experience in technical field service, equipment installation, robotics, automation, deployment, or a related hands-on technical role.
• Ability to troubleshoot mechanical, electrical, software, and connectivity-related issues.
• Strong communication skills and ability to train customers with varying levels of technical experience.
• Ability to work independently, make sound decisions, and resolve problems in the field.
• Strong organizational skills and attention to detail, including timely documentation.
• Proficiency with computers, mobile applications, and common business software. (Salesforce, Notion, Asana, Microsoft Suite, etc.)
• Valid driver's license and ability to meet company travel requirements.
• Ability and willingness to travel at least 75% of the time, including overnight stays and occasional weekend or evening work.
• Ability to perform the physical activities associated with equipment installation, setup, and field service, with or without reasonable accommodation.
• During non-travel periods, employees are expected to work remotely or at designated facilities as needed, supporting assigned operational responsibilities.
• Must be able to lift, carry, and maneuver equipment weighing up to 35 pounds independently, with or without reasonable accommodation. Heavier equipment may require team lifting or additional assistance.

Preferred Qualifications

• Experience deploying, servicing, or supporting autonomous mobile robots (AMRs) or robotic cleaning equipment.
• Experience with robot mapping, navigation, localization, or route optimization.
• Experience providing customer or operator training.
• Familiarity with CRM or service management platforms such as Salesforce.
• Experience working across field operations, customer support, logistics, or repair functions.  

Benefits

Full-time position Medical, Dental, and Vision Insurance 

Generous Paid Time Off 

Professional Development Opportunities 

Collaborative and Innovative Work Environment 

Hands-on experience with Physical AI and cutting-edge automation technologies 

Opportunity to work directly with advanced autonomous robotic systems deployed across North America 

Why Join Us? 

Join a team that is helping shape the future of autonomous robotics and AI-powered automation. You'll gain hands-on experience with innovative robotic platforms, work alongside industry experts, and contribute to technologies that are transforming how organizations operate around the world.

Equal Employment Opportunity
SoftBank Robotics America is an equal opportunity employer and is committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law.